Morgan Young
Baltimore
Summary
Four years of experience in financial transactions and delivering outstanding client experiences and outcomes. Magnificent customer service skills, including the capacity to professionally manage cash handling, process payments, and respond to questions. Years of experience has given me skill to professionally resolve conflict and perform multitasking abilities, as well as knowledge of CRM and POS systems. Capabilities of building repeat business by cultivating relationships with customers, providing exceptional customer service, and closely monitoring accurate money handling. A reliable team player who will help achieve objectives and guarantee client happiness.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Maryland Management Company
03.2025 - Current
- Facilitated property tours and showcased amenities to prospective residents.
- Managed lease documentation, ensuring compliance with company policies.
- Collaborated with maintenance teams to address tenant concerns promptly.
- Developed marketing strategies to attract new tenants and reduce vacancies.
- Oversaw tenant onboarding processes, enhancing overall resident satisfaction.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Shift Lead
Playa Bowls
01.2024 - Current
- Helping new customers choose a superfood, addressing customer issues, and ensuring customer satisfaction.
- Tracking inventory levels throughout the shift and at the end of the night.
- Counting the register, safe, and depositing.
- Trained and mentored new team members on product preparation and service standards.
- Streamlined order processing, enhancing speed of service during peak hours.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
Kitchen Manager
Chipotle
01.2023 - 01.2024
- Provide a welcoming atmosphere and ensure customers receive prompt, friendly service.
- Assist in managing inventory levels and ensure supplies are stocked.
- Address customer concerns and resolve issues promptly.
- Track service metrics and provide feedback to team members for continuous improvement.
- Balancing the cash register at the end of shifts, reconciling cash and credit card transactions while maintaining accurate records of transactions and reporting any discrepancies to management.
Shift Lead
Pure Raw Juice
01.2021 - 01.2023
- Assist in monitoring sale’s performance and implementing cost-control measures.
- Prepare reports, communicate with the store manager, and collaborate on new initiatives.
- Manage cash handling procedures, including opening and closing registers.
- Provide excellent customer service and address any issues or complaints.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
High School Diploma -
Western High School
Baltimore, MD06.2022
Skills
- Business process improvement
- Organizational development
- Executive communication
- Competitive intelligence
- Relationship-building
- Health & safety management
- Money handling
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Phone and email etiquette
Timeline
Leasing Consultant
Maryland Management Company
03.2025 - Current
Shift Lead
Playa Bowls
01.2024 - Current
Kitchen Manager
Chipotle
01.2023 - 01.2024
Shift Lead
Pure Raw Juice
01.2021 - 01.2023
High School Diploma -
Western High School