Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgana Davis

Belcamp,MD

Summary

Professional merchandising leader with comprehensive background in retail operations and visual merchandising. Specializes in driving sales growth through strategic product placement and inventory management. Strong team collaborator known for adaptability and delivering results. Skilled in planning, organization, and fostering positive team environment.

Overview

9
9
years of professional experience

Work History

General Merchandising Team Leader

Target
10.2023 - Current
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
  • Enhanced store appearance, creating visually appealing product displays that attracted customers and increased foot traffic.
  • Streamlined merchandise flow by developing efficient processes for receiving, sorting, and displaying products.
  • Reduced out-of-stock occurrences with diligent stock control and timely replenishment of merchandise.
  • Maintained inventory accuracy through planned out RFID process.
  • Established strong price change process to maintain pricing accuracy for the guest.
  • Direct workflow for 20-30 Team Members daily in the Pricing, Presentation and Inbound process.
  • Cultivated a positive work environment, fostering open communication and collaboration among team members to achieve common goals.
  • Managed promotional events to drive sales and increase customer satisfaction with special offers.
  • Collaborated with vendors to negotiate optimal pricing, improving profit margins for the business.
  • Boosted team productivity through consistent coaching, training, and motivation of team members.

Operations Supervisor

Kohl's
08.2022 - 10.2023
  • Many Similar Tasks as the Sales-Supervisor of Hardlines
  • Implemented new processes to effectively process trucks and freight to salesfloor.
  • Monitored and helped process hundreds of orders through omnichannel.
  • Streamlined processes to effectively complete replenishment queues.

Sale Supervisor- Hardlines

Kohl's
11.2021 - 08.2022
  • Directed daily workflow of 20-strong team in the Children, Footwear and Home areas.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Visual Merchandiser

Kohls Department Store
06.2020 - 11.2021
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Managed aesthetically pleasing displays to highlight company products and increase sales.
  • Updated floor design for 77,000 square foot facility to more effectively present products to patrons.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Developed merchandising strategy to efficiently move overstock.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Supervised team of up to 15 merchandising employees and monitored adherence to company standards.
  • Organized store merchandise racks by size, style, and color.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment.

Sales Supervisor of Softline

Kohls Department Store
12.2018 - 06.2020
  • Directed daily workflow of 20-strong team in Apparel.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Custom Framer

Michaels Arts and Crafts
08.2019 - 03.2020
  • Embraced and executed a personal design by using company standards to build relationships with all customers while creating Custom Framing solutions.
  • Complete framing orders with a high degree of quality and on time
  • Maintain ready-made frame department and other assigned areas through Directed Replenishment
  • Delivered friendly customer service; help customers shop and find what are looking for; provide well-merchandised and in-stock store for customer to shop
  • Follow Standard Operating Procedures (SOPs) and Company programs
  • Supported shrink and safety programs
  • Interacted with others in an accepting and respectful manner
  • Participated in truck un-load and stocking processes to ensure truck standards were followed and completed within budget
  • Operated cash register and execute cash handling to standards
  • Acknowledged customers, help locate products and provide solutions
  • Assisted with Omni channel processes

Sales Lead of Home and Kids

Kohls Department Store
05.2017 - 12.2018
  • Lead team of 4 employees, overseeing department sets, and merchandising goals.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Updated pricing and signage to complete product displays and educate customers.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Transported merchandise to sales floor and restocked shelves, racks, and bins.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Used pallet jacks to move and position merchandise.
  • Operated cardboard and trash compactors safely.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted, serviced, and thanked all customers.
  • Answered customer questions regarding store merchandise, department information and pricing.

Customer Service Associate

Kohl's
08.2016 - 05.2017
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Managed 15 calls per 4 hours to address customer inquiries and concerns
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Arts - History

University of North Dakota
Grand Forks, ND
12.2017

Bachelor of Arts - Anthropology

University of North Dakota
Grand Forks, ND
12.2017

Skills

  • Team leadership
  • Merchandising
  • Supervising experience
  • Visual Merchandising
  • Written Communication
  • Priority Management
  • Employee Evaluation
  • Mentoring
  • Retail Management
  • Merchandise planning
  • Pricing strategy

Timeline

General Merchandising Team Leader

Target
10.2023 - Current

Operations Supervisor

Kohl's
08.2022 - 10.2023

Sale Supervisor- Hardlines

Kohl's
11.2021 - 08.2022

Visual Merchandiser

Kohls Department Store
06.2020 - 11.2021

Custom Framer

Michaels Arts and Crafts
08.2019 - 03.2020

Sales Supervisor of Softline

Kohls Department Store
12.2018 - 06.2020

Sales Lead of Home and Kids

Kohls Department Store
05.2017 - 12.2018

Customer Service Associate

Kohl's
08.2016 - 05.2017

Bachelor of Arts - Anthropology

University of North Dakota

Bachelor of Arts - History

University of North Dakota

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Morgana Davis