MORINE HELENA GRACE
Elkridge
Summary
Results-oriented Retail Associate with over 5 years of delivering outstanding customer experiences, surpassing sales goals through strategic up-selling, and fostering robust client loyalty; skilled in POS systems, visual merchandising, and inventory management.
Overview
14
14
years of professional experience
Work History
Independent Care Provider
AgapeLink Homecare Services
Columbia
08.2025 - Current
- Provided compassionate personal care to clients in their homes.
- Assisted clients with daily living activities and personal hygiene routines.
- Administered medication and monitored client health conditions regularly.
- Maintained accurate records of client care and progress notes.
- Communicated effectively with clients and their families about care needs.
- Ensured a safe and clean environment for clients at all times.
- Administered medications according to physician instructions.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Direct Support Professional
Jubilee Associations of Maryland
Kensington
01.2025 - 07.2025
- Developed and implemented individualized support plans for clients.
- Coordinated recreational and social activities to promote community engagement.
- Monitored client progress and reported changes to the care team.
- Maintained accurate records of client interactions and services provided.
- Trained new staff on best practices for client support and safety protocols.
Healthcare Quality Assurance and Incident Manager
Lifeline Inc
Bladensburg
01.2023 - 08.2024
- Prioritized each incident based upon its impact on business and escalated issues considered major threats.
- Documented incident details in knowledge base articles for future reference purposes.
- Facilitated communications between technical teams during major outages or disruptions.
- Built relationships with customers to understand their needs and expectations regarding incident resolution.
- Coordinated incident response efforts across multiple teams to ensure timely resolution.
- Monitored and analyzed incident trends to identify improvement opportunities.
- Facilitated communication between stakeholders during critical incidents for clarity.
Retail Sales Supervisor
Sears Department Store
Rochester
03.2015 - 03.2019
- Supervised daily operations of sales floor and customer service areas.
- Trained and mentored new sales associates on product knowledge and service techniques.
- Managed inventory levels, ensuring stock availability and organization on shelves.
- Monitored sales performance, identifying trends to improve team effectiveness.
- Conducted staff meetings to communicate updates, policies, and sales strategies.
- Coordinated promotional displays to enhance product visibility and attract customers.
Retail Sales Associate
Sears Department Store
Rochester
01.2012 - 02.2015
- Operated point-of-sale systems for efficient transaction processing.
- Resolved customer inquiries and complaints with professionalism and care.
- Assisted customers in product selection and provided exceptional service.
- Managed product displays to enhance store aesthetics and visibility.
- Collaborated with team members to achieve daily sales goals.
- Trained new associates on store policies and customer service techniques.
Education
Bachelor of Science - Business Administration And Management
SUNY, Brockport
Brockport, NY05-1997
High School Diploma -
Joseph C Wilson Magnet High School
Rochester, NYSkills
- Team collaboration
- Point-of-sale systems
- Cash handling
- Inventory management
- Customer service
- Individualized support plans
- Client engagement
- Customer relationship management
- Returns processing
- Loss prevention
- Verbal and written communication
- Problem solving
- Incident management
- Conflict resolution
Accomplishments
Top Performer Award, Q3 and Q4 in 2017-2018, Exceeded annual sales
Timeline
Independent Care Provider
AgapeLink Homecare Services
08.2025 - Current
Direct Support Professional
Jubilee Associations of Maryland
01.2025 - 07.2025
Healthcare Quality Assurance and Incident Manager
Lifeline Inc
01.2023 - 08.2024
Retail Sales Supervisor
Sears Department Store
03.2015 - 03.2019
Retail Sales Associate
Sears Department Store
01.2012 - 02.2015
Bachelor of Science - Business Administration And Management
SUNY, Brockport
High School Diploma -
Joseph C Wilson Magnet High School