Moumouni Belengai
Germantown
Summary
IT System Administrator with over 4 years of experience in IT support and system administration. Proficient in managing SaaS platforms, including Google Workspace and Microsoft 365, with strong skills in troubleshooting, identity, and access management. Expertise in configuring and securing enterprise systems to enhance user satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
System Administrator
GEICO
02.2022 - Current
- Act as the main escalation contact for troubleshooting VPN, authentication, antivirus, and SaaS application challenges.
- Diagnosed and addressed problems within Office 365, VOIP, and collaboration platforms, focusing on root cause analysis.
- Resolved MFA and SSO issues using Microsoft AD and Okta to enhance identity and access management.
- Deliver client-focused support for software, applications, and VoIP services, prioritizing second-contact resolution to improve user satisfaction.
IT Technician
Follett Higher Education Group
Rockville
02.2020 - 08.2022
- Installed and configured hardware for educational technology systems.
- Assisted in troubleshooting software issues across various platforms.
- Handled system updates, patching, and preventive maintenance to enhance uptime.
- Enhanced scalability and performance by configuring and optimizing network equipment and servers.
Education
Network And Cybersecurity
University of Maryland Global Campus
MD01-2025
Associate of Applied Science - Computer Networking
Montgomery College
Rockville, MD09-2019
Skills
- - SaaS and platform administration: Slack Admin Console, Google Workspace (G Suite), Office 365 tenant management, Zoom Admin Portal, ProofPoint, Jira
- Identity and security: Okta, MFA, SSO, Microsoft AD, risk analysis, compliance support
- Networking and infrastructure: DNS, VPN, TLS/SSL, firewalls, proxies, API integrations
- System monitoring and logs: log analysis, dashboards, root cause investigations
- Other tools: VMware, VoIP support, Service Desk operations, eDiscovery (Vault)
Languages
English
Professional
French
Professional
Timeline
System Administrator
GEICO
02.2022 - Current
IT Technician
Follett Higher Education Group
02.2020 - 08.2022
Network And Cybersecurity
University of Maryland Global Campus
Associate of Applied Science - Computer Networking
Montgomery College