Mourtala Mbacke Diouf
Silver Spring
Summary
A dynamic Information Technology specialist with over 10 years of experience. I possess a proven track record in systems optimization. As an expert in technical consulting and IT project management, I contribute directly to corporate efficiency and growth.
As a professional IT Support Engineer, I have extensive experience in technical assistance and in resolving both hardware and software issues. Proficient in network troubleshooting, systems maintenance, and database management, I ensure optimal IT operations. My collaborative spirit and adaptability enable me to consistently meet—and exceed—performance objectives. Bilingual (French and English), reliable, and flexible, I readily adapt to the organization's evolving needs and priorities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Sengroup IT
Silver Spring, MD
01.2021 - Current
- Optimized systems, reduced costs
- Led IT upgrades, increased efficiency
- Implemented security protocols, boosted compliance
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
IT Support and Administrator Data Base
the Bagelry
Silver Spring, MD
08.2020 - Current
- Analyzed data trends, enhanced performance
- Developed new IT solutions, improved speed
- Managed IT projects, achieved goals within budget
Technical Support, Database Administrator
ANT (Africa Numérique Technologie) Subcontracting Firm of Ministry Of Local Governance, Development and Spatial Planning
Dakar,Senegal
05.2016 - 01.2020
job description
IT Support
Prestiges Services Real Estate
Dakar,Senegal
10.2015 - 10.2016
- reel state
Education
Master of Science - Information Technology
MIT University
Dakar,Senegal07-2017
Bachelor of Science - Systems And Networks
MIT University
Dakar,Senegal07-2015
Baccalaureate Certificate - High School Diploma
Lamine Gueye
Dakar,Senegal07-2013
Skills
- Cloud Computing
- Network Security
- Data Analytics
- IT Project Management
- System Optimization
- Tech Consulting
- Cisco
- Office 365
- Azure
Certification
- CCNA Discovery
- IT Essentils
- CISCO
- Azure
Languages
English
Full Professional
French
Full Professional
Timeline
Information Technology Specialist
Sengroup IT
01.2021 - Current
IT Support and Administrator Data Base
the Bagelry
08.2020 - Current
Technical Support, Database Administrator
ANT (Africa Numérique Technologie) Subcontracting Firm of Ministry Of Local Governance, Development and Spatial Planning
05.2016 - 01.2020
IT Support
Prestiges Services Real Estate
10.2015 - 10.2016
Master of Science - Information Technology
MIT University
Bachelor of Science - Systems And Networks
MIT University
Baccalaureate Certificate - High School Diploma
Lamine Gueye