Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Muhammad Ghauri

Frederick,MD

Summary

Dynamic and results-driven professional with nearly a decade of management experience, eager to leverage a diverse skill set in new and challenging roles. A commitment to continuous learning has fostered the development of a unique blend of leadership and technical abilities, ready for application across various fields. Actively seeking internship opportunities or part-time positions within IT-related sectors to gain hands-on experience and enhance expertise. Passionate about embracing new challenges and contributing to innovative projects while expanding knowledge in the technology landscape.

Overview

11
11
years of professional experience

Work History

Automotive Technician

Koons Ford
11.2024 - Current
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Performed safety and emissions inspections.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.

General Manager

Qdoba Mexican Eats
11.2023 - 11.2024
  • After being hired at Qdoba Mexican eats as a general manager I spent 3 weeks in training where I learned all recipes of each item and measured the precise amount of ingredients that go in it for the quality and taste of Qdoba standards. While I was doing that I was also learning how to perform catering orders. learning the portioning size and again controlling the quality of the food. also making sure that deliveries are made in time, and setting it up for the customer. While completing all these tasks in my training, I was also learning the new system at FOH and BOH. learning all these tasks was easy with my previous experiences. As this was a new store I helped them open it. checking everything from construction to deliveries that were being made, getting all the food product in for our specified delivery warehouse, hiring new employees for the restaurant, scheduling them for training and assessing them on their everyday training.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

General Manager

Ledo’s Pizza
11.2020 - 11.2023
  • I started working for Ledo’s pizza as assistant manager. Then I helped the general manager with daily open and closing duties. Helped with projecting sales and making sure we were achieving goals. Also making sure that the food procedures were being followed as set by Ledo’s.
  • After a year I was promoted to general manager. Which led me to use my leadership skills and achieve my store goals. I oversaw food ordering and labor control. Also making sure all the accounts and balances were being handled accordingly. Most importantly making sure that the customers were being satisfied with our service. I also handled customer complaints.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Assistant Store Manager

McDonald’s Corporation
07.2014 - 10.2020
  • I started working for McDonald’s Corporation as a crew member. September 2014, I was promoted to Floor Supervisor. September 2016 I was promoted to Certified Swing manager and transferred to another store. September 2017 I was promoted to Assistant Manager. Over there I was responsible for hiring new applicants, making schedules, keeping inventory counts, resolving customers complaints within the store level, ordering truck deliveries and receiving and storing them. I was also responsible for financial stability. Making sure that store meets the food quality set by McDonald’s.
  • Worked well with teammates and accepted coaching from management team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

Cambridge O/A’s Level -

01.2012

A+ pc technician

Community College of Baltimore County

GED - undefined

01.2016

Skills

  • Building customer relations
  • Working as a part of the Team
  • Multi-Tasking
  • Professional in every situation
  • Fast pace worker
  • Basic mechanical skill
  • Microsoft Word and Excel
  • Customer Oriented and ability to learn at a fast pace
  • Basic Computer knowledge
  • Windows OS knowledge
  • Cost control
  • Operations management
  • Hiring procedures
  • Kitchen operations management
  • Food safety management
  • Employee retention
  • Sanitation standards

Languages

Spanish
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional

Timeline

Automotive Technician

Koons Ford
11.2024 - Current

General Manager

Qdoba Mexican Eats
11.2023 - 11.2024

General Manager

Ledo’s Pizza
11.2020 - 11.2023

Assistant Store Manager

McDonald’s Corporation
07.2014 - 10.2020

A+ pc technician

Community College of Baltimore County

GED - undefined

Cambridge O/A’s Level -

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Muhammad Ghauri