Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muhammad M Sarmad

Rosedale

Summary

Dynamic and experienced Warehouse Trainer at Sephora with a strong background in onboarding, mentoring, and developing warehouse staff in fast paced, high volume environments. Proven ability to enhance team productivity, enforce safety compliance, and drive operational excellence. Skilled in material handling, inventory systems, and equipment operation. In addition to warehouse leadership, I bring a solid foundation in cybersecurity, with strong knowledge of network security, threat analysis, and risk mitigation. Passionate about security based roles and committed to protecting both physical and digital assets through disciplined procedures and continuous learning. Recognized for clear communication, strong leadership, and a team-oriented mindset that supports safe, efficient, and secure operations.

Overview

5
5
years of professional experience

Work History

Warehouse Trainer

Sephora
04.2024 - Current
  • Developed and conducted hands-on training sessions for new warehouse employees on standard operating procedures (SOPs), safety protocols, and equipment usage.
  • Onboarded new hires and ensured full understanding of warehouse layout, product handling, order fulfillment, and inventory systems.
  • Provided continuous support and mentorship to team members to improve productivity, reduce errors, and maintain quality standards.
  • Trained staff on the proper use of warehouse equipment such as forklifts, pallet jacks, RF scanners, and conveyor systems.
  • Monitored team performance and provided feedback and retraining when necessary to maintain compliance and operational efficiency.
  • Collaborated with supervisors and managers to update training materials, SOPs, and workflow documentation based on company changes and process improvements.
  • Enforced OSHA standards and company safety policies to ensure a safe working environment for all employees.
  • Maintained detailed records of training progress and certifications for audit and compliance purposes.
  • Acted as a liaison between warehouse staff and management to communicate challenges, suggestions, and team needs.

Garden/Paint Department Associate

Home Depot
04.2022 - 04.2024
  • Led daily operations of the Garden and Paint departments, ensuring shelves were fully stocked, displays were organized, and product availability met customer demand.
  • Provided expert product knowledge and personalized recommendations to customers on outdoor equipment, plants, soils, fertilizers, paints, stains, and tools.
  • Trained and supervised team members, assigned tasks, and monitored performance to maintain high customer service standards and efficient workflow.
  • Operated forklifts, pallet jacks, and other equipment safely to unload shipments, organize stock, and restock high-demand items.
  • Mixed custom paint orders accurately using computerized tinting systems and ensured color consistency and quality.
  • Managed inventory, conducted regular stock audits, and coordinated with inventory control teams to address discrepancies.
  • Maintained clean, safe, and OSHA-compliant work areas both inside and in outdoor garden centers.
  • Handled customer issues, returns, and special orders professionally to ensure satisfaction and repeat business.
  • Collaborated with management to plan seasonal promotions, set up displays, and optimize department layout for sales and traffic flow.

Cashier Team Lead

Peri Peri Original
03.2022 - 04.2022
  • Oversaw front-of-house operations and led a team of cashiers to ensure fast, friendly, and accurate customer service.
  • Processed customer orders efficiently using POS systems, handled cash, credit, and mobile payments, and ensured register accuracy throughout shifts.
  • Trained new cashiers on company procedures, customer interaction, and point-of-sale operation.
  • Resolved customer concerns and complaints promptly and professionally to uphold service standards.
  • Managed shift schedules, breaks, and task assignments to maintain consistent workflow during busy hours.
  • Monitored and maintained cleanliness and presentation of front-of-house and dining areas.
  • Assisted with inventory tracking, stock rotation, and communicating supply needs to management.
  • Supported kitchen and service teams during high-traffic periods to keep operations running smoothly.
  • Ensured compliance with food safety and cash handling procedures as well as all company policies.

Shift Leader

Tropical Smoothie Cafe
12.2020 - 12.2021
  • Supervised team members during shifts to ensure smooth operations and high-quality customer service.
  • Delegated tasks and monitored employee performance to maintain efficiency and productivity.
  • Maintained cleanliness and sanitation standards, including regularly cleaning restrooms, kitchen areas, and dining spaces.
  • Handled opening and closing procedures, including balancing cash drawers, making bank deposits, and securing the store.
  • Prepared food and beverages, including making smoothies and sandwiches, while adhering to company recipes and food safety guidelines.
  • Provided on-the-job training to new team members and reinforced proper procedures and safety protocols.
  • Resolved customer issues in a professional and timely manner to ensure satisfaction and repeat business.
  • Conducted inventory checks and communicated supply needs to management to prevent stock shortages.
  • Ensured compliance with all health, safety, and company policies throughout shifts.

Education

Associate of Arts - Information Technology/Cybersecurity

The Community College of Baltimore County
Essex, MD
05-2026

Information Technology/Cybersecurity

Parkville Highschool
Parkville, MD
05-2022

Skills

  • Warehouse safety procedures
  • Loading and unloading
  • Shipping and receiving
  • Material handling
  • Pallet jack handling
  • New hire on-boarding
  • Material handling equipment
  • Presentations
  • Policy and procedure implementation
  • Learning management systems
  • Feedback analysis
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical thinking
  • Organizational skills
  • Clear communication
  • Active listening
  • Team collaboration
  • Effective communication
  • Decision-making
  • Relationship building
  • Team building
  • Data entry
  • Leadership development
  • Professionalism
  • Employee relations
  • Public speaking
  • Analytical thinking
  • Conflict resolution
  • Self motivation
  • Interpersonal skills
  • Goal setting
  • Interpersonal communication
  • Strategic planning
  • Data organization

Languages

English
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Warehouse Trainer

Sephora
04.2024 - Current

Garden/Paint Department Associate

Home Depot
04.2022 - 04.2024

Cashier Team Lead

Peri Peri Original
03.2022 - 04.2022

Shift Leader

Tropical Smoothie Cafe
12.2020 - 12.2021

Associate of Arts - Information Technology/Cybersecurity

The Community College of Baltimore County

Information Technology/Cybersecurity

Parkville Highschool

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Muhammad M Sarmad