Muhammad Saad Butt
Catonsville
Summary
Dynamic Salesforce System Administrator with a proven track record at the University of Maryland Baltimore County, excelling in process automation and data analysis. Expert in Salesforce customization and user training, I enhance user experiences and drive efficiency through innovative solutions, ensuring seamless data management and integration. Passionate about delivering impactful results. Highly skilled Salesforce System Administrator with deep understanding of CRM platforms, data management, and system integrations. Strong problem-solving skills coupled with ability to lead training sessions for end-users and provide top tier tech support. Proven track record in improving operational efficiency through streamlined Salesforce processes and customized solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Salesforce System Administrator
University of Maryland Baltimore County
Baltimore
12.2020 - Current
- Managed Sales & Marketing Cloud, developed custom reports and dashboards, and configured Salesforce systems. Leveraged Flow Builder to automate processes and led end-to-end data migrations, demonstrating strong data analysis and mapping skills. Ensured accurate and efficient data transfer through a deep understanding of the Salesforce data model. Enhanced user experience by designing and configuring Salesforce Lightning pages and custom applications. Customize and develop apps on Salesforce Lightning to streamline business processes and improve user experience, utilizing Lightning App Builder and custom components.
- Managed and optimized Salesforce Sales & Marketing Cloud, developing custom reports and dashboards to provide actionable insights, demonstrating strong analytical skills.
- Automated business processes using Flow Builder, improving efficiency and data management, showcasing project management skills.
- Led end-to-end data migration projects, ensuring accurate and efficient transfer of large datasets, highlighting experience with large dataset analysis.
- Designed and configured Salesforce Lightning pages and custom applications to enhance user experience, demonstrating proficiency in development cycle understanding.
- Developed and executed targeted email marketing campaigns using Marketing Cloud, including A/B testing and personalized customer journeys, exhibiting strong communication skills.
- Integrated Salesforce CRM with Marketing Cloud using Marketing Cloud Connect, enabling a unified view of customer data, demonstrating experience with CRM.
- Served as Informatica Lead Tech, monitoring data integration and performing administrator roles to ensure successful data migration, highlighting database management.
- Created comprehensive technical documentation, including user manuals and best practice guides, demonstrating strong written communication.
- Developed custom VisualForce pages and Lightning components for improved functionality and usability.
- Created and maintained workflow rules, validation rules, process builder automation, flows.
- Configured various objects, fields, record types and page layouts in Salesforce.
- Provided technical support for Salesforce users by troubleshooting issues reported by them.
- Integrated Salesforce with other external systems using APIs and web services.
- Maintained data integrity across all objects within Salesforce platform.
- Implemented new features and enhancements on the existing system as per business requirements.
- Monitored system performance metrics to ensure optimal usage of resources.
- Managed user access and security settings in Salesforce.
- Provided guidance on best practices related to coding standards and design patterns while developing applications.
- Trained end-users on how to use the system effectively and efficiently.
- Evaluated the need for customization or extensions of existing applications to meet customer requirements.
- Developed and maintained comprehensive documentation for system configurations and procedures.
AV Installation Technician Tier I & II
University of Maryland Baltimore County
Baltimore
08.2021 - 12.2022
- Troubleshooted and supported networking data (CAT-5/6) drops, installed UPT cabling, Coax, and IPTV.
- Programmed in GUI for the department and assisted the campus of UMBC with tracking databases to access and manage work orders.
- Converted classrooms into hybrid rooms for faculty and professors.
- Assisted 100-350 students a day with troubleshooting technology.
- Assisted professors with the installation of mechanical and computer science-related software.
Programmer Analyst
Maryland Department of Labor
Baltimore City
03.2021 - 05.2022
- Developed and maintained applications and databases by evaluating client needs.
- Analyzed requirements and developing software systems.
- Identified requirements by establishing personal rapport with potential and actual clients.
- Programed the computer by encoding and adding project requirements in computer language provided custom reports using database and reportwriting tools.
- Responded to IT-related issues and provides support where necessary.
IT Help Desk Tier I
Howard Community College
Columbia
09.2018 - 03.2020
- Cloud Based Management Solution implementation provided technical assistance.
- Assisted 30,000 students and 1400 faculty members via software name Cherwell Management, and issues related to college software.
Education
Bachelor of Science - Information Systems
University of Maryland, Baltimore County
Baltimore County, MDAssociates - Computer Science
Howard Community College
Columbia, MDSkills
- Salesforce administration
- Microsoft Office 365
- SOQL
- Salesforce reporting
- User training
- Process automation
- Database management
- Salesforce customization
- Technical documentation
- Project management
- Customer relationship management
- Data analysis
- Problem solving
- Lightning components
- Workflow rules
- Agile methodology
- Salesforce automation
- AppExchange solutions
- System documentation
- Report building
- Dashboard creation
- Data management
- Requirement gathering
- Release management
- Integration management
- End user support
- Informatica
- Sonar
- Blackthorn
- Form Assembly
- Java
- MATLAB
- C Programming
- Visual Basics
- SQL
- MYSQL
- User-reported issues
- Data-Related Issues
- Review Validation Rules
- Inspect flows
- Automation and Logic Issues
- Review Apex
- Salesforce configuration
- Security management
- Business analysis
- User administration
Certification
- Advanced Salesforce Administrator
- Platform App Builder
- Advanced Salesforce Administrator
- Business Analyst
Relevant Work
- Java Computer Programming
- Management Information Systems
- Management
- Software & Hardware Concepts
- Data Communications & Networks
- Database Design
- Applied Statistics for Business and Economics
- System Analysis and Design
- Information Systems for Auditors
- Markup and Scripting Languages
- GUI Systems Using Java
- Business Communication Systems
- Salesforce
- Informatica
- Salesforce Certification
- Form Assembly training
Languages
English
Professional
Urdu
Professional
References
References available upon request.
Timeline
AV Installation Technician Tier I & II
University of Maryland Baltimore County
08.2021 - 12.2022
Programmer Analyst
Maryland Department of Labor
03.2021 - 05.2022
Certified Salesforce System Administrator
University of Maryland Baltimore County
12.2020 - Current
IT Help Desk Tier I
Howard Community College
09.2018 - 03.2020
Bachelor of Science - Information Systems
University of Maryland, Baltimore County
Associates - Computer Science
Howard Community College
Similar Profiles
Stanley BrownStanley Brown
Retriever Essentials Greeter at University of Maryland, Baltimore County, UMBCRetriever Essentials Greeter at University of Maryland, Baltimore County, UMBC
Olajuwon Kunle-RabiuOlajuwon Kunle-Rabiu
Math Tutor at University of Maryland, Baltimore County, UMBCMath Tutor at University of Maryland, Baltimore County, UMBC
Suprajyotsna DasariSuprajyotsna Dasari
Graduate Assistantship for Digital Credentialing at University of Maryland, Baltimore County, UMBCGraduate Assistantship for Digital Credentialing at University of Maryland, Baltimore County, UMBC
Cole GoodwinCole Goodwin
Kitchen Assistant at Culinary Craft WorkshopKitchen Assistant at Culinary Craft Workshop
Mary AngellMary Angell
Security Operations Center Monitor at University Of Maryland Police DepartmentSecurity Operations Center Monitor at University Of Maryland Police Department