Mulbah Gayflor

Key Responsibilities

• Port Operations: Coordinating with port authorities for berthing, tugs, pilots, and waste disposal.
• Vessel Husbandry: Providing supplies, fresh water, food, and repair services.
• Documentation: Managing, preparing, and submitting customs and cargo documents.
• Logistics & Personnel: Managing crew changes, arranging medical care, and handling mail or cash to the master.
• Communication: Providing real-time updates to owners regarding cargo operations and port conditions.

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team.
• Meet requirements for personal service production.
• Continually monitor and balance labor utilization with production in order to optimize overall efficiency.
• Manage candidate flow via Workday and conduct interviews.
• Manage payroll for all Service Professionals and Lead Service Professionals within the team.
• Share a clear vision and expectations for the work group from local and corporate leaders.
• Strive to achieve high operational efficiency and effective labor management.
• Work closely with Operations Manager, Regional Operations Manager and Continuous Improvement department to ensure growth and success of areas by ensuring safe and efficient delivery of quality services.
• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress.
• Meet KPI standards.
• Create a positive atmosphere of learning and growth for all Service Professionals.
• Actively seeks opportunities to develop, improve and innovate themselves and their teams.
• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools.
• Review Service Professional performance metrics with the Operations Manager.
• Teach Service Professionals proper communication skills, sales training, and ensuring the workforce has a proper understanding of sales organization and processes.
• Manage, maintain, and ensure the delivery of high-level service quality from your Service Professionals.
• Deliver excellent customer service to potential and existing customers.
• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion.
• Provide world class customer service by responding quickly to complaints and issues.
• Implement Aptive's policies, procedures, and standards with Service Professionals and Lead Service Professionals, up to and including Human Resource compliant termination, as necessary.
• Manage assigned territory in accordance with Aptive's policies.
• Ability to motivate and manage a team that aligns with Aptive's core principles.
• Ensures effective implementation of provided incentives, initiatives, and operational guidelines.
• Collaborate with Ops Manager and Regional Trainer to support service standards and expectations in the field.
• Keep an online calendar for daily activities and location.
• Responsible for running the daily team huddle.
• Remain compliant with state and federal laws, regulations, and licensing. Obtain local and state licensing to operate the learning center.
• Performs other related duties, as necessary.

• Run daily routes where customers' pest concerns and environmental issues are resolved.
• Carried out routine Inspection of service tech to insure exceptional service.
• Resolve service issues where needed.
• Repair equipment and maintain trucks and equipment in proper working order.
• Keeping accurate records of treatments provided.
• Mixing, applying, and working with pesticides in accordance with State and Federal laws.
• Ensure all service tech receives chemical order for work efficiency.
• Train new team member/s to state and federal regulations and application of pesticides.
• Conduct weekly trucks and chemical compliance inspections.
• Complete routine mandatory training.
• Maintain and repair equipment.
• Perform other administrative duties as needed.

• Run daily route and resolve customer pest concerns and issues.
• Maintain truck and equipment in proper working order.
• Keep accurate records of treatments provided.
• Collect payments for services rendered.
• Mixing, applying, and working with pesticides following state and federal laws.
• Serve as the subject matter expert for your customers by implementing the most efficient and overall best pest solution for each customer's individual needs.
• Maintain and service all route customers according to company standards and procedures.
• Advise customers of potential problems.
• Keep management informed of any problems encountered on service routes.
• Maintain proper inventory of pesticides in usage.

• Travel to client sites across the country to conduct occupational health and safety testing.
• Perform tests including hearing, respirator mask fit tests, Pulmonary Function, vitals and vision.
• Drive a 26 ft. mobile testing unit in accordance with Examinetics fleet policies and Dept. of Transportation (DOT) regulations.
• Coordinate with work site personnel for safety and accuracy of test results.
• Maintain and calibrate all test equipment.
• Maintain DOT and obtain certifications.
• Ensure accurate submission of test results.
• Minor routine Maintenance as needed.
• Complete other job duties as assigned.

• Implement therapeutic goals and behavioral intervention.
• Provide care, support and ensure an individual's safety and well-being.
• Complete documentation, administer Medication/ BPS.
• Promote community integration & protects the rights of all individuals.
• De-escalate volatile situations.
• Perform other job duties as needed.

• Provide care and support ensuring the safety and well-being of individuals.
• Protect the rights of individuals.
• Supervise staff duties and conduct weekly meetings.
• Prepare Individual Protocols/IP and attend IP meetings.
• Implement state, federal and institutional guidelines ensuring quality assurance.
• Create a safe living and work environment for consumers and staff.
• Prepare and submit weekly and monthly administrative documentations.
• Implement therapeutic goals, CPR, First Aid, behavioral intervention and administer medication.
• Promote community integration and attend periodic managerial meetings & workshops.
• Attending all requires training and appointments.
• De-escalate volatile situations.
• Complete other administrative duties as needed.