Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mya Hawkins

Baltimore

Summary


Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

10
10
years of professional experience

Work History

Call Center Representative

CMD Investment Group
07.2023 - 05.2025
  • Responded to customer inquiries, providing accurate information and resolving issues efficiently.
  • Utilized CRM software to track interactions and manage customer relationships effectively.
  • Assisted in training new team members on call handling procedures and customer service protocols.
  • Collaborated with cross-functional teams to streamline communication processes and enhance service delivery.

Medication Technician

Oak Crest Village
06.2022 - 07.2023
  • Administered medications to residents accurately and on schedule.
  • Collaborated with healthcare team to develop individualized care plans for residents.
  • Trained new medication technicians on protocols and safe administration practices.
  • Monitored resident health status, reporting changes to nursing staff promptly.

Shift Manager/Key Holder

Starbucks
05.2017 - 02.2023
  • Supervised daily operations, ensuring optimal workflow and adherence to company standards.
  • Trained and mentored new team members, promoting a cohesive work environment.
  • Managed inventory levels, reducing waste through effective stock control measures.
  • Implemented process improvements that enhanced service speed and customer satisfaction.

Pharmacy Technician

CVS Pharmacy
04.2020 - 08.2020
  • Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety standards.
  • Managed inventory levels, conducting regular audits and coordinating with suppliers for timely restocks.
  • Assisted pharmacists in patient consultations, providing medication information and answering inquiries effectively.
  • Mentored junior technicians on best practices for medication preparation and customer service excellence.

Shift Supervisor

Cold Stone
08.2015 - 02.2018
  • Supervised daily operations, ensuring adherence to safety protocols and operational standards.
  • Trained and mentored new team members, fostering a collaborative work environment.
  • Streamlined workflow processes, enhancing efficiency in task execution and resource allocation.
  • Managed shift schedules and delegated tasks to optimize team performance and productivity.

Education

Certificate -

Kierra Cares LLC
Baltimore, MD

Associate of Arts - Business Administration

The Community College of Baltimore County
Catonsville, MD
05-2026

Certificate of Technical Studies - Information And Computer Systems

Per Scholas
06-2023

Dundalk High
06-2018

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Confidentiality and HIPAA
  • Team collaboration
  • Prescription filling
  • Patient confidentiality
  • Team leadership
  • Time management
  • Friendly, positive attitude
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Computer skills
  • Technical support

Timeline

Call Center Representative

CMD Investment Group
07.2023 - 05.2025

Medication Technician

Oak Crest Village
06.2022 - 07.2023

Pharmacy Technician

CVS Pharmacy
04.2020 - 08.2020

Shift Manager/Key Holder

Starbucks
05.2017 - 02.2023

Shift Supervisor

Cold Stone
08.2015 - 02.2018

Certificate -

Kierra Cares LLC

Associate of Arts - Business Administration

The Community College of Baltimore County

Certificate of Technical Studies - Information And Computer Systems

Per Scholas

Dundalk High

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