Mya Hawkins
Baltimore
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
10
10
years of professional experience
Work History
Call Center Representative
CMD Investment Group
2023.07 - 2025.05
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track interactions and manage customer relationships effectively.
- Assisted in training new team members on call handling procedures and customer service protocols.
- Collaborated with cross-functional teams to streamline communication processes and enhance service delivery.
Medication Technician
Oak Crest Village
2022.06 - 2023.07
- Administered medications to residents accurately and on schedule.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Trained new medication technicians on protocols and safe administration practices.
- Monitored resident health status, reporting changes to nursing staff promptly.
Shift Manager/Key Holder
Starbucks
2017.05 - 2023.02
- Supervised daily operations, ensuring optimal workflow and adherence to company standards.
- Trained and mentored new team members, promoting a cohesive work environment.
- Managed inventory levels, reducing waste through effective stock control measures.
- Implemented process improvements that enhanced service speed and customer satisfaction.
Pharmacy Technician
CVS Pharmacy
2020.04 - 2020.08
- Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety standards.
- Managed inventory levels, conducting regular audits and coordinating with suppliers for timely restocks.
- Assisted pharmacists in patient consultations, providing medication information and answering inquiries effectively.
- Mentored junior technicians on best practices for medication preparation and customer service excellence.
Shift Supervisor
Cold Stone
2015.08 - 2018.02
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored new team members, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing efficiency in task execution and resource allocation.
- Managed shift schedules and delegated tasks to optimize team performance and productivity.
Education
Certificate -
Kierra Cares LLC
Baltimore, MDAssociate of Arts - Business Administration
The Community College of Baltimore County
Catonsville, MD2026-05
Certificate of Technical Studies - Information And Computer Systems
Per Scholas
2023-06
Dundalk High
2018-06
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Confidentiality and HIPAA
- Team collaboration
- Prescription filling
- Patient confidentiality
- Team leadership
- Time management
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Excellent communication
- Computer skills
- Technical support
Timeline
Call Center Representative
CMD Investment Group
2023.07 - 2025.05
Medication Technician
Oak Crest Village
2022.06 - 2023.07
Pharmacy Technician
CVS Pharmacy
2020.04 - 2020.08
Shift Manager/Key Holder
Starbucks
2017.05 - 2023.02
Shift Supervisor
Cold Stone
2015.08 - 2018.02
Certificate -
Kierra Cares LLC
Associate of Arts - Business Administration
The Community College of Baltimore County
Certificate of Technical Studies - Information And Computer Systems
Per Scholas
Dundalk High