Mykenzie Lockman
Owings Mills,MD
Summary
Individual with exceptional time management and problem-solving abilities who is proactive and goal-oriented. Valued for being dependable, flexible, and quick to pick up and use new skills. Dedicated to using these attributes to promote team performance and advance organizational development. along with displaying excellent communication, collaboration, and analytical abilities as well as a demonstrated ability for rapid environmental adaptation. Eager to advance professional abilities and help the team succeed. Contributes an optimistic outlook and a dedication to lifelong learning and development.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Temple University 1300 Residence Hall
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Sales Associate
Designer Shoe Warehouse
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Old Navy
06.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Volunteer
Deer Park Elementary School
06.2020 - 08.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Led group discussions and activities to meet different community needs.
- Helped clients navigate social services system and access needed resources.
- Educated young people about strategies for driving discussions and promoting social changes.
Education
BBA - Business Management
Temple University
Philadelphia, PA05-2028
High School Diploma -
Owings Mills High School
Owings, MD06-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Oral and writing communication
- Multitasking and organization
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Temple University 1300 Residence Hall
01.2025 - Current
Sales Associate
Designer Shoe Warehouse
07.2023 - Current
Sales Associate
Old Navy
06.2022 - 08.2023
Volunteer
Deer Park Elementary School
06.2020 - 08.2020
BBA - Business Management
Temple University
High School Diploma -
Owings Mills High School
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