Myles White- Chaisson
Randallstown
Summary
Dedicated and results-driven professional with a strong background in leasing and customer service. Experienced in training and mentoring new staff while implementing resident retention initiatives that enhance community satisfaction and reduce turnover. Demonstrates proven ability to manage front desk operations, foster a welcoming and professional environment, and streamline office processes through strong organizational skills and attention to detail. Applies effective communication strategies and customer service best practices to elevate the overall client and visitor experience.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
Diamond Ridge
Baltimore, MD
09.2024 - Current
- Facilitated tenant inquiries and provided property tours to enhance leasing opportunities.
- Managed lease documentation and ensured compliance with company policies and regulations.
- Collaborated with marketing team to develop promotional materials that increased property visibility.
- Trained new leasing agents on operational procedures and customer service standards.
- Implemented resident retention programs that improved community satisfaction and reduced turnover rates.
- Led outreach initiatives to strengthen community relationships and attract prospective tenants.
Receptionist
Charlies Angels Health Care Agency
Baltimore, MD
04.2021 - 09.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare staff to enhance service delivery.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Assisted in training new reception staff, fostering a collaborative team environment.
Server
Eggspectation
Owings, MD
03.2021 - 06.2024
- Handled cash and credit transactions accurately, maintaining financial integrity.
- Resolved customer complaints professionally, enhancing overall dining experience.
- Contributed to team efforts during peak hours, improving service flow and efficiency.
- Managed multiple tables efficiently, ensuring timely order delivery and attentive service.
Server
Outback Steakhouse
Owings Mills, MD
09.2016 - 05.2021
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, minimizing wait times for guests.
- Trained new team members on menu offerings and service standards.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
Education
Sports Management
Bowie State University
Bowie, MDSkills
- Customer service
- Building rapport
- Phone and email etiquette
- Written and Verbal Communication
- Problem Solving
- Training & Mentoring
Timeline
Leasing Consultant
Diamond Ridge
09.2024 - Current
Receptionist
Charlies Angels Health Care Agency
04.2021 - 09.2024
Server
Eggspectation
03.2021 - 06.2024
Server
Outback Steakhouse
09.2016 - 05.2021
Sports Management
Bowie State University