MYRIAM DIABAGATE
Germantown
Summary
Outgoing and compassionate healthcare professional bringing solid understanding of behavioral principles and data collection techniques. Proficient in developing and implementing behavior intervention plans to support individual needs. Dedicated to fostering positive outcomes and enhancing quality of life for individuals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Counselor
Community Services for Autistic Adults & Children
02.2023 - Current
- Fostered trusting and supportive relationships with clients and their families by providing consistent care, active listening, and empathetic communication to strengthen bonds and promote positive outcomes
- Tracked and documented client movement on and off the unit, ensuring client safety and transparency by recording destinations and activity times in compliance with policies
- Conducted thorough safety inspections of the facility, identifying and addressing hazards such as unlocked doors, malfunctioning smoke detectors, and open windows to maintain a secure living environment
- Responded promptly and calmly to crises involving severe mental health or behavioral issues, implementing de-escalation techniques and coordinating emergency care when necessary
- Administered and monitored client medication schedules, ensuring correct dosages and times while documenting any side effects, changes in condition, or adherence issues in client records
- Collaborated closely with doctors, nurses, and mental health professionals to discuss client progress, share observations, and adjust treatment plans as needed to provide comprehensive, personalized care
- Partnered with fellow residential counselors, case managers, and other care team members to coordinate shifts, share critical client updates, develop support strategies, and update behavior plans for clients
- Provided supervision and reliable transportation for clients attending medical, mental health, career, academic, and recreational appointments, fostering independence while ensuring safe travel
- Conducted outreach and advocacy efforts, connecting clients to rehabilitative services and intervening during crises to provide immediate support and referrals
- Documented client progress, service plans, and treatment reports with accuracy and confidentiality, ensuring compliance with agency policies and maintaining thorough client records
- Collaborated with clinical staff, vocational counselors, and community organizations to create a cohesive support network that addressed clients' academic, emotional, and social needs
- Evaluated and assessed the effectiveness of services and resources, providing recommendations for improvements to ensure client goals were consistently met
- Maintained accurate and timely documentation of all aspects of residential care, adhering to agency practices, policies, and procedures to support regulatory compliance and continuous care improvement
Resident Concierge
bozzuto
03.2023 - 10.2024
- Developed a personal connection with each resident I encountered by demonstrating genuine care for their well-being and comfort
- Committed residents' names and personal stories to memory to build trust, strengthen rapport, and cultivate a welcoming community atmosphere
- Served as a trusted point of contact for residents, providing a welcoming environment where they felt comfortable sharing concerns, celebrating milestones, or simply stopping by to connect
- Increased resident engagement and satisfaction by organizing elaborate resident events, creating promotional materials, and facilitating interactions that led to new friendships among residents
- Delivered confidential, high-quality customer service to high-profile guests and residents in person, over the phone, and online, ensuring a memorable and positive experience and contributing to high resident retention rates
- Managed security and access control systems, including programming mobile access, key fobs, and garage key systems for residents and vendors, ensuring seamless building operations
- Oversaw amenity reservations and maintenance requests, promptly responding to resident inquiries and resolving issues efficiently to maintain satisfaction
- Created and managed digital content, including social media posts, graphics, and videos to promote property events and resident services, increasing event participation and engagement
- Collaborated closely with the property manager, regional manager, and building owners to streamline property affairs, improving office organization and communication through regular team meetings and project updates
- Maintained and updated comprehensive property databases and software systems, ensuring accurate records of resident information, move-ins, move-outs, and leasing documentation
- Trained and supported team members by facilitating regular meetings, organizing schedules, and sharing knowledge of property technology and processes to enhance overall team performance
Apprentice React Developer
Launch Code
01.2022 - 01.2024
- Collaborated in the full Agile development lifecycle, including planning, coding, testing, and deployment of React applications
- Integrated, tested, and debugged code changes, documenting updates to ensure smooth transitions for future development
- Assisted in the design and development of user-friendly interfaces, improving application usability and functionality
- Identified and resolved bugs through root cause analysis, implementing effective solutions to improve performance and reliability
- Partnered with mentors to define system scope and objectives, contributing to project planning and requirements gathering
- Conducted research outside of work hours to solve complex coding challenges and enhance technical knowledge
- Updated software documentation and created user guides to improve onboarding and user experience
- Reviewed and analyzed senior developer code to gain insights into coding best practices and scalable solutions
- Compiled and reported data from software testing to inform system improvements and quality assurance efforts
- Collaborated with cross-functional teams, including security and product management, to align development with business goals
- Assisted in breaking down software requirements and integrating software systems for seamless interoperability
- Participated in peer reviews and pair programming sessions to improve code quality and foster team collaboration
- Supported application architecture by improving logging, error handling, and system performance
- Implemented DevOps strategies to enhance automation and scalability, reducing technical waste
Education
A.A - Liberal Arts
Kirkwood Community College
01.2020
B.A - Psychology
University of Maryland Global Campus
01.2025
Skills
- De-escalation techniques
- Client advocacy
- Safety management
- Crisis management
- Residential treatment plans
- Behavior modification techniques
- Behavioral intervention plans
- Emotional support
- HIPAA compliance
- Data collection and analysis
- Treatment implementation
- Clinical documentation
- Behavioral management
- Customer service
- Effective problem solving
- Interpersonal communications
- Administrative support
- Event planning
- Quality assurance
- Community relations
- Social media networking
- Windows administration
- Database administration
- Software development
- Security best practices
- End user support
Certification
- MANDT
- CPR and First Aid
- Certified Medication Technician
- ServiceNow Certified System Administrator
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Resident Concierge
bozzuto
03.2023 - 10.2024
Residential Counselor
Community Services for Autistic Adults & Children
02.2023 - Current
Apprentice React Developer
Launch Code
01.2022 - 01.2024
B.A - Psychology
University of Maryland Global Campus
- MANDT
- CPR and First Aid
- Certified Medication Technician
- ServiceNow Certified System Administrator
A.A - Liberal Arts
Kirkwood Community College
Similar Profiles
JONÁŠOVÁ KatarínaJONÁŠOVÁ Katarína
Nurse at Home of Social Services for Children and Adults INTEGRANurse at Home of Social Services for Children and Adults INTEGRA
Ruth OyewoleRuth Oyewole
Healthcare Assistant/Caregiver at Self Employed (Home Care Services, For Both Adults And Children))Healthcare Assistant/Caregiver at Self Employed (Home Care Services, For Both Adults And Children))
Brianna ROTHBrianna ROTH
Volunteer Girl Scout Member at New York Families For Autistic ChildrenVolunteer Girl Scout Member at New York Families For Autistic Children