Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

NABIL BEN YOUNES

Frederick

Summary

With over a decade of experience in sales and HVAC, including a notable tenure at Service Experts, I've honed my expertise in ventilation systems and developed exceptional customer service skills. My proactive approach has led to a 40% closing rate and significant sales achievements, leveraging my EPA certification and relationship-building prowess to exceed client expectations.

Professional with strong background in advising clients on comfort solutions. Skilled in customer service, sales, and technical knowledge of HVAC systems. Focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable, with excellent problem-solving and communication skills.

Experienced with client consultations and recommending HVAC solutions tailored to individual needs. Utilizes strong communication and problem-solving skills to ensure client satisfaction and effective issue resolution. Knowledge of HVAC systems and customer service principles, ensuring optimal home comfort recommendations.

Comfort Advisor professional with solid track record in client consultation and recommending effective HVAC solutions. Known for collaborating seamlessly with teams and adapting to changing client requirements, ensuring optimal outcomes. Trusted for reliability in providing insightful advice and maintaining high standards of service quality.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Comfort Advisor

Service Experts
12.2017 - Current
  • Boosted overall efficiency within the sales department through implementation of streamlined administrative procedures designed to reduce paperwork burden on Comfort Advisors.
  • Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
  • Improved sales performance by conducting thorough home energy assessments and recommending appropriate products.
  • Maximized lead generation opportunities by actively participating in community events, trade shows, and networking functions.
  • Maintained closing rate over 40% with dedicated prospecting and exceptional customer relations skills.
  • Facilitated seamless installations by coordinating effectively with internal teams and external contractors.
  • Helped customers achieve comfort targets by closing more than 20 deals for new and upgraded system installations each month.
  • Streamlined the sales process by developing a comprehensive understanding of available financing options for clients.
  • Established trust with clients through clear communication, addressing concerns, and providing expert advice.

Certified Sales and Leasing Consultant

DARCARS Chrysler Jeep Dodge
01.2017 - 10.2017
  • Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
  • Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
  • Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
  • Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
  • Maintained strong and well-managed online presence to successfully market community.

HVAC Service Technician

Hi Vac Air Conditioning
07.2015 - 12.2016
  • Performed installations of HVAC systems by following manufacturer specifications.
  • Inspected systems for code compliance to prevent legal and safety issues for clients.
  • Educated customers on proper system usage and maintenance for extended equipment life.
  • Diagnosed issues with HVAC systems by utilizing diagnostic tools and techniques.
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.

Owner and Operator

Global Sedan & Limousine Services
01.2009 - 05.2014

Provided 100% satisfaction guarantee. Values the relationships with our clients and strives to maintain exceptional professional customer service. We go above and beyond to exceed client expectations. Takes pride in providing professional and efficient, safe, comfortable, reliable, quality transportation service

  • Monitored cash flow for sustainable operational practices.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.

Sales Manager

Stone Surfaces MD INC
03.2005 - 09.2009

Managed the process from the initial in home/showroom estimates to collection of final deposit . Prepared all documents such as contract, work order, change order, etc... Process client files and schedule appointments Developed strong relationships with customers, venders and contractors Maintain/run office in owners absence Limited knowledge of 20/20 technology and good knowledge of Moraware software Planned, directed and coordinated daily operations in the showroom to ensure customer satisfaction Set pricing and inventory policies to successfully count in market and achieve desired gross margin Promoted outstanding customer service, ensured all customers received courteous and efficient service from all employees Achieved the highest showroom retail sales in the company history 175K per month Knowledge of finance procedure

Sales Associate

Carpet Works Plus
07.2004 - 04.2005

Sales of carpet, hardwood floors, tiles, laminate, etc... Set up in home estimates and measurement to all clients Promoted products in showroom Handled clients requests and answered all questions related to products Ensure clients satisfaction at all the time Knowledge of finance procedure

Sales Associate

Rosenthal Tysons Corner Honda
09.2003 - 06.2004

Responsible for selling used cars Meet with prospective clients to explore their wants and needs Answered multi-line phone , routed calls Prepared documents necessary for client when sales are generated Knowledge of finance procedure

CDL Driver and Machinery Mover

Demers Bros. Rigging & Machinery Movers
04.2000 - 06.2003
  • Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
  • Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
  • Rigging & Machinery Movers has been transporting industrial equipment and machinery of all shapes and sizes.
  • offer fast commitment to service, and efficient machinery transportation every time. We minimize client stress by using our experience to safely and efficiently new project.
  • always go the extra mile to provide the best rigging, transportation, and storage services.

Education

Technician in HVAC-R Technician Certification - HVAC-R

South Florida Academy of Air Conditioning
Fort Lauderdale, FL
06-2015

Business Management

FMCI
Tunis, Tunisia
06-1995

Skills

  • Ventilation systems
  • EPA certification
  • 10 years of Ventilations knowledge
  • Rigging heavy machinery
  • Crane service

Certification

  • MD Driver's License
  • Forklift Certification
  • EPA Technician TYPE UNIVERSAL

Languages

English
Full Professional
French
Limited Working
Arabic
Native or Bilingual

Timeline

Comfort Advisor

Service Experts
12.2017 - Current

Certified Sales and Leasing Consultant

DARCARS Chrysler Jeep Dodge
01.2017 - 10.2017

HVAC Service Technician

Hi Vac Air Conditioning
07.2015 - 12.2016

Owner and Operator

Global Sedan & Limousine Services
01.2009 - 05.2014

Sales Manager

Stone Surfaces MD INC
03.2005 - 09.2009

Sales Associate

Carpet Works Plus
07.2004 - 04.2005

Sales Associate

Rosenthal Tysons Corner Honda
09.2003 - 06.2004

CDL Driver and Machinery Mover

Demers Bros. Rigging & Machinery Movers
04.2000 - 06.2003
  • MD Driver's License
  • Forklift Certification
  • EPA Technician TYPE UNIVERSAL

Technician in HVAC-R Technician Certification - HVAC-R

South Florida Academy of Air Conditioning

Business Management

FMCI
NABIL BEN YOUNES