Nachea Harris
Baltimore
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
19
19
years of professional experience
Work History
Supervisor
JD Sports
Baltimore, MD
2024.03 - Current
- Supervised daily operations to ensure smooth store functionality.
- Trained and mentored team members on customer service standards.
- Managed inventory levels and coordinated stock replenishment efforts.
Store Manager
Snipes Enterprises
Baltimore
2022.12 - 2023.11
- Directed merchandising strategy to achieve memorable product presentation and increase revenue
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.
- Established customer service standards and monitored staff compliance.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Store Manager
Shoe City
Rosedale
2021.05 - 2022.12
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Directed merchandising strategy to achieve memorable product presentation and increase revenue
- Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost-effective replenishment
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards.
Store Manager
True Religion
Towson
2017.07 - 2019.04
- Supported senior managers with day-to-day operational requirements
- Delegated tasks to appropriate staff members and monitored performance
- Coordinated employee schedules to provide adequate staff coverage
- Optimized inventory for maximum revenue generation
- Promoted products based on effective planning, merchandising, and employee preparation
- Assisted with developing new company policies, procedures, and standards.
Assistant Manager
Jimmy Jazz
Catonsville
2016.01 - 2018.10
- Planned and executed strategies to increase business and drive profit growth
- Provided teams with clear objectives and consistent, performance-oriented policies
- Cross-trained staff in secondary roles to expand operational diversity
- Kept all paperwork current and compliant with internal standards and legal requirements.
Co-Manager
Lids
Baltimore
2014.05 - 2015.12
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Implemented successful business strategies to increase revenue and target new markets.
Assistant Manager
Footlocker Retail
Baltimore
2006.09 - 2013.11
- Monitored employee performance and identified performance gaps for corrective action.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Established customer service standards and monitored staff compliance.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Education
High School Diploma -
Walbrook Uniform Academy
Baltimore, MDSkills
- Team Leadership
- Inventory Control
- Product Merchandising
- Operations Management
- Talent Recruitment
- Promotional Planning
- Shift Scheduling
- Team Development
References
References available upon request.
Phone Number
(443) 941-5276
Timeline
Supervisor
JD Sports
2024.03 - Current
Store Manager
Snipes Enterprises
2022.12 - 2023.11
Store Manager
Shoe City
2021.05 - 2022.12
Store Manager
True Religion
2017.07 - 2019.04
Assistant Manager
Jimmy Jazz
2016.01 - 2018.10
Co-Manager
Lids
2014.05 - 2015.12
Assistant Manager
Footlocker Retail
2006.09 - 2013.11
High School Diploma -
Walbrook Uniform Academy