Nadia Manor
Upper Marlboro
Overview
6
6
years of professional experience
Work History
Store Manager
Pet Supplies Plus
Glenarden, MD
11.2025 - Current
- Oversaw daily store operations, ensuring high standards of customer service and product availability.
- Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
- Trained and mentored team members, fostering a collaborative and efficient work environment.
- Developed staff schedules to align with peak business hours, enhancing operational efficiency.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Conducted regular audits of store compliance with health and safety regulations, ensuring adherence to company policies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Approved regular payroll submissions for employees.
Financial Auditor Intern
Government Accountability Office
Washington, DC
06.2025 - 09.2025
- Performed quality inspections and document findings to promote accountability and identify potential efficiency opportunities.
- Assessed risks and internal controls by identifying areas of non-compliance and evaluating manual and automated financial processes.
- Recorded, reviewed and interpreted [Type] data to determine effectiveness of operations.
- Analyzed risk and evaluated internal and management controls.
- Effectively identified, communicated and resolved issues found at audit with appropriate stakeholders through written reports and in-person meetings.
- Completed audit paperwork and memoranda by documenting audit tests and findings.
- Reviewed financial materials and procedures to spot errors, inefficiencies or instances of misuse.
- Reviewed information provided by business partners to confirm client compliance and accuracy with established policies and procedures.
- Highly adept in account analysis, reconciliation methods, flowcharting and documentation.
- Conducted comprehensive audits to assess compliance with federal regulations and financial reporting standards.
- Collaborated with cross-functional teams to develop audit plans and streamline processes for efficiency.
- Monitored ongoing changes in legislation affecting financial audits, ensuring compliance across all operations.
- Prepared detailed reports outlining audit findings, presenting insights to key stakeholders for informed decisionmaking.
- Communicated audit progress and findings by providing information in status meetings and highlighting unresolved issues.
Associate Banker Market Expansion
JP Morgan Chase
Alexandria, VA
12.2024 - 05.2025
- Delivered a welcoming and personalized client experience by greeting customers, managing lobby flow, and assisting with appointment scheduling and check-ins.
- Supported daily banking needs through efficient and accurate transaction processing and by opening new checking, savings, and other accounts while adhering to compliance and regulatory requirements.
- Educated clients on self-service tools including the Chase Mobile app, Chase.com, and ATMs, promoting digital banking solutions to improve convenience and engagement.
- Built meaningful, trust-based relationships by actively listening, asking thoughtful questions, and identifying appropriate financial solutions based on individual client needs.
- Executed wire transfers, stop payments and account transfers.
- Partnered with OneChase team to connect clients with additional products and services that supported their financial goals.
- Maintained operational excellence by handling branch cash devices, ensuring accuracy and compliance with security protocols and policies.
Teller II
TD Bank
Clinton, MD
11.2023 - 10.2024
- Engaged in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding them appropriately.
- Balanced cash drawers and ATMs as necessary.
- Ensured compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and the Patriot Act to minimize risk and protect the customer.
- Acted as an advocate for customers by conducting needs-based conversations, offering financial and digital solutions, and/or referring customers to the appropriate partner for additional solutions.
- Mentored and trained new tellers, ensuring adherence to service standards and operational procedures.
Front Desk Agent
The Ritz Carlton
McLean, VA
06.2023 - 02.2024
- Addressed guest requests and issues promptly, significantly improving overall satisfaction and operational efficiency.
- Collaborated with the accounting department on functions such as accounts payable and receivable, ensuring financial accuracy and compliance with hotel standards.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Teller I
Truist
Largo, MD
02.2022 - 08.2022
- Educated clients on digital, self-service solutions including ATMs, online and mobile banking to make banking easier and enhance their service experience.
- Provided exceptional client service by processing various transactions and identifying opportunities for financial service referrals.
- Ensured compliance with banking regulations, contributing to operational integrity and enhancing customer trust.
- Committed to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service, and product knowledge meetings and all applicable training classes and web-based learning.
Teller
Tower Federal Credit Union
Millersville, MD
08.2020 - 04.2021
- Processed and organized daily member transactions, including deposits, withdrawals, money transfers, redeeming U.S. savings bonds, cashing checks, loan payments, etc.
- Assumed leadership responsibilities in the absence of the teller supervisor, enhancing team performance and customer service.
- Collaborated with the branch manager to organize, design, and implement new safe deposit box software and procedures.
- Administered assistance in balancing the branch's vaults, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs).
Education
Bachelor of Science - Business Administration And Management
Morgan State University
Baltimore, MD05-2027
Skills
- Client Relationship Management
- Cash Handling and Transaction Processing
- Banking Operations and Compliance
- Digital Banking Solutions
- Wire Transfers and Foreign Currency Exchange
- Lobby Management and Customer Service
- Cross-Functional Team Collaboration
- Problem Resolution and Attention to Detail
- Recruitment and hiring
- Operations management
- Employee scheduling
- Payroll administration
Awards
TD Bank Above and Beyond, Hampton University Miss Congeniality
Timeline
Store Manager
Pet Supplies Plus
11.2025 - Current
Financial Auditor Intern
Government Accountability Office
06.2025 - 09.2025
Associate Banker Market Expansion
JP Morgan Chase
12.2024 - 05.2025
Teller II
TD Bank
11.2023 - 10.2024
Front Desk Agent
The Ritz Carlton
06.2023 - 02.2024
Teller I
Truist
02.2022 - 08.2022
Teller
Tower Federal Credit Union
08.2020 - 04.2021
Bachelor of Science - Business Administration And Management
Morgan State University