Nadia Rashed
Pasadena
Summary
Proficient state licensed Pharmacy Technician and highest tipped out server. Knowledgeable in all facets of pharmaceuticals and serving operations. Ability to handle multiple projects simultaneously with a high degree of accuracy. Known for building strong relationships with patients and guests due to a welcoming attitude. Handles high-pressure situations with undeniable grace and safety due to being detail-oriented. Goes above and beyond the company's goal and core values. Eager to launch career as a server and bring exceptional customer service and skills to Choptank.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Cheesecake Factory
09.2022 - Current
- Cultivated warm relationships with regular and new guests.
- Checked IDs to verify ages and uphold Maryland liquor laws.
- Noted special guest requests and followed up with fellow staff to confirm delivery.
- Strategically timed check-ins with guests to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Resolved challenging guests complaints to full satisfaction.
- Fostered positive environment of learning to support co-servers/trainees on responsibilities and resolve any inquiries.
- Collaborated with coworkers to improve operations in frantic and understaffed environment.
Lead Pharmacy Technician
Rite Aid
03.2021 - Current
- Performing in fast-paced environment-demonstrating compassionate and genuine care for patients
- Assist pharmacist under compliance to Maryland state law and The Board Of Pharmacy; improving workflow
- Entering invoices holding over $100k
- Bill, fill and dispense medications
- Perform medication reconciliation
- Assist patients with covid testing and vaccines
- Manages all assigned workflow stations; including drop-off, pickup, drive thru and phone
- Assist co-technicians and floaters at all times with any inquiries and help with the new hires training
- Participated in Pharmacy Technician University
Crew Member /Trainer
Dunkin' Donuts/ Baskin Robins
08.2018 - 02.2022
- Performed responsibilities to exceed franchise standards.
- Adapts quickly to new trends and informs customers of current promotions when appropriate.
- Help customers complete purchases and resolve customers inquiries and complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Spearheaded regular maintenance to keep building and equipment in peak condition and replenish sales floor merchandise.
- Trained new hires, resulting in stronger staff development and increased productivity.
Education
State Certification - Pharmacy
Pharmacy Technician University
Glen Burnie, MD02.2023
Associate of Science -
Anne Arundel Community College
Arnold, MD07.2021
Non-Degree Personal Enrichment Program
Anne Arundel Community College
Arnold, MD05.2020
High School Diploma -
North East High School
North East, MD05.2020
Skills
- Complaint resolution and guest satisfaction
- Confidentiality and HIPAA
- Pharmaceutical sales and services
- Medical terminology knowledge
- Team collaboration and Training
- Company Culture and Values
- Emergency Procedure Knowledge
- Active Learner
- Complex Problem-Solving
Certification
- Non-Degree Personal Enrichment Program
- AFJROTC Certificate of Training
- Certificate of PLTW Biomedical Science Human Body Systems
- Certified and completed Stop The Bleed Course
- Pharmacy Technician University Certificate of Training
Timeline
Server
The Cheesecake Factory
09.2022 - Current
Lead Pharmacy Technician
Rite Aid
03.2021 - Current
Crew Member /Trainer
Dunkin' Donuts/ Baskin Robins
08.2018 - 02.2022
State Certification - Pharmacy
Pharmacy Technician University
Associate of Science -
Anne Arundel Community College
Non-Degree Personal Enrichment Program
Anne Arundel Community College
High School Diploma -
North East High School
Similar Profiles
Ashley PadillaAshley Padilla
Server/Cashier/Shift Leader at The Cheesecake FactoryServer/Cashier/Shift Leader at The Cheesecake Factory
Jasmine CeasorJasmine Ceasor
Barista/Desert Finisher at The Cheesecake FactoryBarista/Desert Finisher at The Cheesecake Factory
Amanda BeitelAmanda Beitel
Senior Manager at The Cheesecake FactorySenior Manager at The Cheesecake Factory
Michelle Avila SaenzMichelle Avila Saenz
Line Cook at The Cheesecake FactoryLine Cook at The Cheesecake Factory
Sam HarrisonSam Harrison
Staff Associate at Young LifeStaff Associate at Young Life