Nadica Mason
Silver Spring
Summary
Dynamic Patient Care Coordinator with a proven track record at J.Richard Lilly & Associates, excelling in appointment scheduling and HIPAA compliance. Enhanced patient satisfaction through effective communication and critical thinking, while reducing wait times with an innovative reminder system. Committed to maintaining confidentiality and fostering strong relationships with healthcare providers.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
J.Richard Lilly & Associates
10.2024 - Current
- Coordinated patient appointments and follow-ups to ensure timely care delivery.
- Assisted in managing patient records using electronic health record (EHR) systems.
- Developed and maintained relationships with healthcare providers to streamline referrals.
- Addressed patient inquiries and concerns, enhancing overall satisfaction with services.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
Front Desk Receptionist
Days Inn Hotel
12.2007 - 07.2023
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Coordinated room reservations and cancellations using hotel management software to optimize occupancy rates.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly to enhance satisfaction.
- Maintained accurate records of guest information and billing details, ensuring data integrity and confidentiality.
- Trained new front desk staff on procedures, enhancing team performance and service delivery standards.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for incoming guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Crew Leader
Cinnabon
11.1999 - 09.2004
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained new crew members on product preparation and customer service techniques.
- Managed inventory levels, coordinating stock replenishment to optimize efficiency.
- Implemented process improvements, enhancing workflow and reducing service times.
- Resolved customer complaints promptly, fostering positive guest experiences and loyalty.
- Trained employees in time management and proper ways to complete job duties.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Education
High School Diploma -
Northwestern Highschool
Hyattsville, MD05-2002
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Medical terminology
Certification
- CMA - Certified Medical Assistant
Timeline
Patient Care Coordinator
J.Richard Lilly & Associates
10.2024 - Current
Front Desk Receptionist
Days Inn Hotel
12.2007 - 07.2023
Crew Leader
Cinnabon
11.1999 - 09.2004
High School Diploma -
Northwestern Highschool