Nadine Wesley-Darby
Laurel
Summary
Confident, effective, and persuasive communicator with strong interpersonal and supervisory skills. Demonstrated ability to prioritize, manage multiple tasks simultaneously, and consistently follow through to achieve project goals.
Overview
17
17
years of professional experience
Work History
Site Supervisor
Epiq Global/Jackson & Campbell
Washington
09.2022 - Current
- Maintained accurate records and logs of work performed, materials used, and equipment utilization.
- Processed incoming and outgoing mail efficiently to ensure timely communication and delivery.
- Collaborated with management and fellow supervisors to coordinate daily operations and meet demanding schedule targets.
- Provided receptionist coverage as needed, including greeting visitors and handling phone and email inquiries.
- Assisted in planning and organizing corporate and departmental events.
- Replenished and maintained inventory of kitchen and breakroom supplies.
- Monitored and restocked conference room supplies to ensure readiness for meetings and presentations.
Litigation Support Lead Service
Epiq Global/ Steptoe & Johnson
Washington
11.2015 - 09.2022
- Supervised employees and ensured all client requests were completed accurately and efficiently.
- Performed OCR processing, PDF and TIFF file conversions, CD burning, and maintained data backup systems.
- Managed data entry processes, including maintaining accurate intake logs.
- Prioritized and organized workloads in a fast-paced, constantly changing environment to consistently meet deadlines.
- Oversaw office supply inventory, including receiving shipments and maintaining detailed inventory logs.
- Demonstrated strong front-desk and high-volume telephone reception skills.
- Delivered exceptional customer service while managing a wide range of administrative responsibilities.
- Resolved customer issues promptly and professionally to ensure client satisfaction.
Production Supervisor
DTI Global
Washington
06.2014 - 05.2015
- Proactively informs others about project statuses both orally and in writing Assign to staff incoming scan and Blowback jobs
- Take all necessary actions to manage production costs and improve profitability
- Create CDs and DVDs to support client deliverables and project requirements.
- Download files from FTP sites into IPRO for processing and production.
- Import blowback files into Print Conductor for printing and distribution.
- Generate job tickets in Quickbase to track workflow and production status.
- Monitor and manage labor control and DMR reporting.
- Prepare detailed daily status reports for the following shift to ensure workflow continuity.
- Review and respond to incoming blowback requests via email in a timely manner.
Site Manager
DTI/USP
Rockville
04.2009 - 06.2014
- Provide backup coverage for the front desk, including screening and directing calls and visitors in a professional manner.
- Assist in training and onboarding new receptionists to ensure consistent service standards.
- Coordinate weekly Iron Mountain pickups for records storage and document management.
- Determine and schedule equipment maintenance and repair to minimize operational downtime.
- Order, inventory, and maintain daily kitchen and office supplies.
- Manage multiple projects under aggressive deadlines while maintaining high-quality standards.
- Oversee the production of instructional and administrative materials at the Copy Center to ensure accuracy and compliance.
- Serve as Key Operator, troubleshooting equipment issues and performing minor repairs as needed.
- Managed daily site operations to ensure compliance with safety regulations.
- Liaised with clients and vendors to resolve issues and facilitate communication.
Education
High School Diploma -
Calvin Coolidge High School
Washington, DC06-1982
Skills
- Microsoft: Word-Excel, PowerPoint
- Oracle Access, LegalKey IPRO
- Record keeping
- Project coordination
- Equipment maintenance
- Client communication
Timeline
Site Supervisor
Epiq Global/Jackson & Campbell
09.2022 - Current
Litigation Support Lead Service
Epiq Global/ Steptoe & Johnson
11.2015 - 09.2022
Production Supervisor
DTI Global
06.2014 - 05.2015
Site Manager
DTI/USP
04.2009 - 06.2014
High School Diploma -
Calvin Coolidge High School