Summary
Overview
Work History
Education
Skills
Timeline
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Naeling Shaw

Bowie

Summary

Experienced Flight Attendant who is prepared to deliver excellent service and ensure passenger safety on international and domestic flights. Proficient in other crewmembers, passenger safety but also enhancing passenger experiences. Collaborative team player focused on achieving results and adapting to changing conditions. Proficient in customer service, conflict resolution, and emergency response. Extremely dependable and committed professional with exceptional work ethic.

Overview

5
5
years of professional experience

Work History

Private Charter International Flight Attendant

Omni Air International Inc.
06.2024 - Current
  • Resolved passenger conflicts and medical emergencies during flights.
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Ensured safety and comfort of customers onboard aircraft.
  • Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
  • Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
  • Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
  • Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
  • Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
  • Maintained a clean and comfortable cabin environment throughout flights, resulting in positive feedback from passengers.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Used excellent customer service skills in addressing passengers' needs.
  • Answered passengers' questions about flight, aircraft and destination.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Offered personalized assistance to children, elderly and passengers with special needs.

Commercial Flight Attendant

JetBlue Airways, JFK International Airport
08.2023 - 04.2024
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
  • Promoted airline's loyalty program to passengers, increasing enrollment numbers.
  • Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Assisted passengers in boarding and deplaning aircraft.
  • Delivered food and beverage service, reading material and other in-flight services.

Receptionist Administrator/Medical Assistant

Junin Laser Spa
12.2019 - 08.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.

Education

No Degree -

Paul Mitchell The School
Annapolis, MD
05-2018

Skills

  • Verbal and written communication
  • Cleanliness and sanitation
  • Passenger safety
  • Safety procedures
  • Meal preparation
  • Food and beverage service
  • Training and coaching
  • FAA regulations
  • Security awareness

Timeline

Private Charter International Flight Attendant

Omni Air International Inc.
06.2024 - Current

Commercial Flight Attendant

JetBlue Airways, JFK International Airport
08.2023 - 04.2024

Receptionist Administrator/Medical Assistant

Junin Laser Spa
12.2019 - 08.2023

No Degree -

Paul Mitchell The School

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Naeling Shaw