Naffo Kadi
College Park
Summary
- Over 2 years of extensive experience in optical prescription analysis, eyewear production, and advanced patient care techniques.
- Skilled in using optical laboratory equipment and software for precise lens crafting, including lens edging, surfacing, tinting, and quality control processes.
- Proficient in conducting comprehensive pre-testing procedures using advanced optical instruments such as autorefractors, keratometers, phoropters, tonometer, and OCT (Optical Coherence Tomography) machines.
- Expertise in maintaining, calibrating, and troubleshooting optical machinery to ensure optimal performance and compliance with industry standards.
- Strong background in insurance verification, claims processing, and integration with electronic health record (EHR) systems, including specialized optical management software.
- Adept at scripting and automating repetitive tasks in optical lab environments to increase efficiency and reduce errors.
- Experience in implementing and managing inventory control systems for optical supplies, ensuring seamless operations and reduced downtime.
- Proficient in technical staff training on optical equipment, lab safety protocols, and customer relationship management systems.
- Skilled in managing digital lens design and production software, ensuring accurate and personalized lens crafting.
- Multilingual communicator with a proven track record of enhancing patient education and experience through clear and effective communication.
Overview
5
5
years of professional experience
Work History
Optician/Supervisor
LensCrafters
06.2022 - Current
- Drive sales performance by building strong customer relationships, understanding their vision needs, and offering tailored eyewear solutions. Achieve or exceed sales targets through personalized service and expert product recommendations.
- Accurately analyze optical prescriptions to recommend the most suitable lenses and coatings, ensuring optimal visual clarity and comfort. Address specific vision challenges with informed decisions on lens options.
- Guide patients in selecting frames that suit their style and vision needs. Perform precise measurements and provide detailed explanations to ensure a perfect fit and enhanced visual performance.
- Oversee all stages of eyewear production, including lens selection, marking, edging, tinting, and final inspection. Ensure each step meets quality and safety standards, delivering high-quality eyewear.
- Operate, clean, and maintain optical laboratory equipment, including lens edging machines and diagnostic tools. Perform routine maintenance and adhere to safety protocols to ensure efficient and accurate equipment performance.
- Manage multiple tasks, including patient consultations and eyewear production, with accuracy and attention to detail. Efficiently prioritize responsibilities and adapt to changing demands while maintaining high standards of service.
Office Manager/Optometric Assistant
Dr. Luis Toledo-Espiett Eye Clinic
01.2023 - Current
- Administer and interpret a range of diagnostic assessments, including visual acuity tests, tonometry, keratometry, and autorefractor measurements, to ensure optometrists receive comprehensive and precise data for accurate diagnoses and treatment plans.
- Efficiently verify patient insurance details, handle pre-authorizations, and process claims, while meticulously addressing billing inquiries and maintaining seamless integration with electronic health record (EHR) systems.
- Document detailed patient histories and perform thorough medical assessments, including glaucoma screenings and retinal imaging, to support optometrists in delivering optimal patient care and adhering to best practices in optometry.
- Lead patient education initiatives by conducting detailed contact lens classes, providing step-by-step guidance on proper lens usage, care, and maintenance, resulting in improved patient compliance and comfort.
- Coordinate daily office activities by scheduling patient appointments, managing office supplies, and streamlining workflow processes, while implementing office management software to enhance operational efficiency and maintain a well-organized, patient-centric environment.
- Act as the primary point of contact for patient inquiries, resolving scheduling conflicts and addressing concerns with professionalism and empathy, thereby fostering a positive clinic atmosphere and ensuring a smooth and satisfying patient experience.
- Provide leadership and mentorship to office staff, training them on office protocols, patient interaction techniques, and the use of diagnostic equipment, while implementing continuous improvement initiatives to enhance staff performance and patient care.
- Regularly maintain and calibrate diagnostic equipment, including tonometer, autorefractors, and visual field analyzers, ensuring accuracy and reliability in all patient assessments.
- Utilize EHR and practice management software to maintain accurate patient records, generate detailed reports for optometrists, and track key performance metrics for the clinic.
- Identify and implement process improvements to reduce patient wait times, increase office efficiency, and enhance overall patient satisfaction, utilizing data-driven decision-making to optimize clinic operations.
Sales Associate
Bath and Body Works
08.2020 - 02.2023
- Delivered exceptional customer service by actively engaging with customers to create a memorable shopping experience. Assisted with product selection, addressed inquiries and concerns with professionalism, and resolved any issues efficiently to ensure customer satisfaction.
- Managed transactions with accuracy and efficiency by operating cash registers, processing cash and electronic payments, and ensuring correct transaction processing. Provided a friendly and seamless checkout experience, contributing to a positive store environment.
- Replenished and organized merchandise to uphold high store presentation standards. Ensured products were consistently restocked and attractively displayed, making them readily available to customers and enhancing their shopping experience.
- Supported various store operations by assisting with floorset and shipment processes. Contributed to maintaining a clean, organized sales floor and backroom area, helping to ensure smooth daily operations and a welcoming store environment.
Customer Service Associate
Walgreens
12.2019 - 06.2020
- Delivered excellent customer service by providing a distinctive and pleasant experience. Engaged with customers in a friendly and efficient manner, addressing inquiries, and resolving issues to ensure a high level of satisfaction and repeat business.
- Managed transactions with accuracy by registering sales on cash registers, handling cash and various payment methods, and ensuring precise processing of all transactions. Maintained a smooth and efficient checkout process while providing excellent service.
- Trained and mentored new employees on store operations, including cashier duties and customer service practices. Ensured that new team members adhered to store policies and maintained a consistent level of high-quality service across the team.
- Maintained store presentation by constructing and organizing product displays, including promotional and seasonal merchandise. Assisted with product placement, stock rotation, and adherence to store policies to enhance visual appeal and product accessibility
Education
Associate in Computer Management -
Prince George's Community College
Upper Marlboro, MD12.2022
Skills
- Optical Prescription Analysis
- Advanced Lens Crafting Techniques
- Optical Equipment Calibration & Maintenance
- Digital Lens Design & Production
- Diagnostic Imaging & Pre-Testing (OCT, Phoropters, Autorefractors)
- Insurance Claims Processing & EHR Integration
- Optical Laboratory Automation & Scripting
- Inventory Management & Supply Chain Optimization
- Multilingual Patient Communication
- Technical Staff Training & Leadership
- Quality Assurance & Process Improvement
- Customer Relationship Management
- Strong Problem-Solving & Decision-Making
- Efficient Multitasking & Time Management
- Adaptable in Fast-Paced Environments
Timeline
Office Manager/Optometric Assistant
Dr. Luis Toledo-Espiett Eye Clinic
01.2023 - Current
Optician/Supervisor
LensCrafters
06.2022 - Current
Sales Associate
Bath and Body Works
08.2020 - 02.2023
Customer Service Associate
Walgreens
12.2019 - 06.2020
Associate in Computer Management -
Prince George's Community College
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