Summary
Overview
Work History
Education
Skills
Timeline
Generic

NAFFO KADI

College Park

Summary

Detail-oriented Optometric Assistant with 4+ years of combined experience in private practices and retail optical settings. Skilled in pre-testing, diagnostic imaging, insurance processing, and EHR management. Adept at supporting doctors with accurate patient data, educating patients on contact lens use, and maintaining smooth office workflows. Recognized for adaptability, multitasking, and delivering compassionate patient care in fast-paced clinical environments.

Overview

5
5
years of professional experience

Work History

Optometric Assistant / Office Manager

Eycon
09.2024 - Current
  • Supported a newly launched private practice by performing clinical pre-testing (autorefractor, NCT, keratometry, OCT) and preparing patients for exams.
  • Collected patient histories, updated medical records, and ensured doctors received accurate diagnostic data.
  • Coordinated patient appointments, managed EHR systems, and handled insurance verification and billing.
  • Educated patients on contact lens insertion, removal, and care, improving compliance and comfort.
  • Trained new staff and developed workflow systems to improve scheduling, patient flow, and efficiency.
  • Assisted in optical services including prescription interpretation, frame fitting, and lab production when needed.

Optometric Assistant / Optician

Dr. Luis Toledo-Espiet Eye Clinic
08.2023 - 09.2024
  • Administered diagnostic tests including visual acuity, tonometry, keratometry, and fundus imaging.
  • Documented detailed patient histories and pre-screening results in EHR for provider review.
  • Verified insurance coverage, processed claims, and managed pre-authorizations for treatments.
  • Provided patient education on contact lens usage, hygiene, and care.
  • Scheduled appointments and supported office management to reduce wait times and enhance patient experience.
  • Assisted in staff training on diagnostic equipment, patient interaction, and clinic procedures.

Optician / Supervisor

LensCrafters
02.2023 - 09.2024
  • Guided patients through frame selection and performed accurate measurements for prescription eyewear.
  • Interpreted prescriptions and recommended lens options tailored to individual vision needs.
  • Conducted adjustments and repairs while maintaining lab operations including lens edging and quality control.
  • Delivered exceptional patient service while meeting sales and service performance goals.

Sales Associate

Bath and Body Works
08.2020 - 08.2023
  • Provided personalized customer service and resolved inquiries efficiently in a fast-paced environment.
  • Processed transactions and maintained store organization to meet company standards.

Education

Associate - Computer Management

Prince George's Community College
12.2022

Skills

  • Pre-Testing & Diagnostic Imaging (OCT, Autorefractor, NCT, Phoropter, Fundus Camera)
  • Patient History Documentation & Charting
  • Contact Lens Training & Patient Education
  • Insurance Verification, Pre-Authorizations & Claims Processing
  • Electronic Health Record (EHR) Management
  • Office Coordination & Scheduling
  • Optical Prescription Analysis & Lens Consultation
  • Staff Training & Workflow Optimization
  • Multilingual Patient Communication (English others)

Timeline

Optometric Assistant / Office Manager

Eycon
09.2024 - Current

Optometric Assistant / Optician

Dr. Luis Toledo-Espiet Eye Clinic
08.2023 - 09.2024

Optician / Supervisor

LensCrafters
02.2023 - 09.2024

Sales Associate

Bath and Body Works
08.2020 - 08.2023

Associate - Computer Management

Prince George's Community College

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