Summary
Overview
Work History
Education
Skills
Timeline
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Nahom Tegegn

Hyattsville

Summary

Dynamic and dedicated professional with a positive attitude and a valid driver's license, recognized for enhancing customer satisfaction at Walmart. Proven ability to collaborate effectively in teams while achieving timely deliveries and maintaining high service standards. Skilled in optimizing routes and resolving issues, contributing to increased repeat business and operational efficiency.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Eff Trans LLC
03.2023 - 04.2025
  • Navigated designated routes efficiently to ensure timely deliveries.
  • Maintained vehicle cleanliness and performed routine inspections for safety compliance.
  • Loaded and unloaded packages, ensuring proper handling to prevent damage.
  • Communicated effectively with dispatch regarding delivery status and issues.
  • Utilized GPS technology to optimize navigation and improve delivery times.
  • Adapted quickly to changes in delivery schedules or routes as needed.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.

Customer Service Representative

Walmart
08.2022 - 02.2023
  • Assisted customers with inquiries and product recommendations to enhance shopping experience.
  • Resolved customer complaints efficiently, ensuring satisfactory outcomes and maintaining loyalty.
  • Processed transactions accurately using POS systems to ensure smooth checkout operations.
  • Maintained product knowledge to assist customers effectively and promote store offerings.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Cashier

Cava Mediterranean Cousin
02.2022 - 08.2022
  • Operated cash register efficiently while processing customer transactions.
  • Assisted customers with inquiries, providing exceptional service and product information.
  • Handled cash and credit transactions accurately, ensuring correct change distribution.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Warehouse Worker

Amazon Warehouse
10.2021 - 01.2022
  • Operated warehouse equipment including forklifts and pallet jacks to move inventory efficiently.
  • Sorted and packed products for shipment, ensuring accuracy and adherence to safety protocols.
  • Monitored inventory levels and reported discrepancies to maintain optimal stock management.
  • Collaborated with team members to optimize workflow and enhance productivity within the warehouse environment.
  • Implemented organizational systems for sorting merchandise, improving retrieval times significantly.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.

Education

Highschool Diploma - Natural Sciences

Nahom Tegegn
Addis Ababa, Ethiopia
06.2018

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration

Timeline

Delivery Driver

Eff Trans LLC
03.2023 - 04.2025

Customer Service Representative

Walmart
08.2022 - 02.2023

Cashier

Cava Mediterranean Cousin
02.2022 - 08.2022

Warehouse Worker

Amazon Warehouse
10.2021 - 01.2022

Highschool Diploma - Natural Sciences

Nahom Tegegn

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