Naijah Mills
Baltimore
Summary
Adaptable, trilingual professional with a robust foundation in client relations, educational support, and interpersonal communication. Offers a fresh perspective, excellent communication skills, and a steadfast commitment to quality and organizational success. Recognized for a proactive approach to delivering effective solutions tailored to the needs of diverse populations.
Overview
14
14
years of professional experience
Work History
Spanish Promoter & English Facilitator
Peace Corps
Dominican Republic & Panama
09.2023 - 06.2026
- Participated in, and co-facilitated English language learning and digital literacy instruction activities for a total of 1 elementary school and 1 middle school with project beneficiaries; 30 students in total in Panama.
- Co-created a guide with digital (and non-digital) activities and projects for fun and dynamic English language learning.
- Co-facilitated 1 training in advanced English Pronunciation for 6 English language mentors, to provide them with the knowledge, skills, and abilities that allow them to promote digital literacy and English language learning.
- Co-facilitated workshops providing 4 educators in a rural Dominican primary school in literacy strategies and classroom management.
- Implemented lucid and research-based literacy instruction for 15+ small-groups consisting of 1-4 students, for more than 60 children in total, resulting in all students becoming fully independent readers.
- Visited 5+ students in their homes and neighborhoods weekly to promote literacy skills, increase enthusiasm for reading, and engage parents and families in home-based literacy activities.
Vision Technician
Adventure Dental and Vision
Baltimore, MD
05.2020 - 04.2021
- Interpreted Spanish from eye test results and performed eye tests in the Spanish language to the Latino population.
- Welcomed an average of 30 visitors daily, scheduled appointments, inputted data, collected payment, coded insurance claims, and maintained neatness of the waiting room.
- Screened for color blindness, tested peripheral vision, and recorded intraocular pressure.
- Repositioned and calibrated machines while disinfecting equipment.
Server
Maryland Country Club
Towson, MD
04.2015 - 02.2016
- Provided exceptional customer service, ensuring a welcoming atmosphere for 30+ guests daily.
- Orchestrated 10+ events, including weddings and anniversaries, ensuring seamless execution.
- Processed payments accurately using point-of-sale systems, maintaining cash drawer integrity.
Banquet Server
Baltimore Country Club
Timonium, MD
02.2014 - 03.2015
- Executed timely delivery of food and alcoholic beverages to guests, ensuring exceptional service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables simultaneously, prioritizing tasks to enhance guest satisfaction.
- Facilitated food and beverage service for over 20 guests daily, ensuring prompt delivery and high-quality service.
- Assisted with bussing tables and cleaning up spills.
Cashier
Whole Food Market
Baltimore, MD
01.2012 - 03.2014
- Processed 30+ customer transactions efficiently using point-of-sale systems.
- Provided interpretation for English ASL and Spanish and vice versa for 4 guests as needed.
- Ensured accurate cash handling and balanced cash drawers at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
Server
Brightview Assisted Living
Towson, MD
01.2012 - 03.2013
- Developed and maintained a positive atmosphere by ensuring high-quality customer service for over 20 residents.
- Assisted in menu knowledge, effectively communicating daily specials and answering inquiries.
- Facilitated coordination with kitchen staff to guarantee timely food preparation and delivery.
- Facilitated training sessions for 5 new servers on restaurant policies and best practices to enhance customer engagement.
Education
Associate of Arts - Foreign Languages
The Community College of Baltimore County
Catonsville, MDBachelor of Arts - Spanish Language And Literature
Towson University
Towson, MD12-2018
Skills
- POS system management
- Emotional resilience
- Client support
- Inventory management
- Accurate data entry
- Basic arithmetic skills
- Sales processing
- Adaptability
- Effective team collaboration
- Consistent professional demeanor
- Transaction management
- Effective interpersonal communication
- Memory retention
- Sight translation
Accomplishments
- Awarded best staff two times at Brightview Towson.
- Inducted in the Phi Theta Kappa Honors College at Community College of Baltimore County.
- Completed a 10-week training program on teaching literacy skills and the Spanish language with the Peace Corps in October 2023.
Languages
Spanish
Professional Working
Timeline
Spanish Promoter & English Facilitator
Peace Corps
09.2023 - 06.2026
Vision Technician
Adventure Dental and Vision
05.2020 - 04.2021
Server
Maryland Country Club
04.2015 - 02.2016
Banquet Server
Baltimore Country Club
02.2014 - 03.2015
Cashier
Whole Food Market
01.2012 - 03.2014
Server
Brightview Assisted Living
01.2012 - 03.2013
Associate of Arts - Foreign Languages
The Community College of Baltimore County
Bachelor of Arts - Spanish Language And Literature
Towson University