Summary
Overview
Work History
Education
Skills
Timeline
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Naim Young

Naim Young

Baltimore,MD

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

23
23
years of professional experience

Work History

Inside Sales Representative

Pilkington NSG
12.2024 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to serve customers best and maximize sales potential.
  • Developed strategic relationships with existing customers by learning their preferences and managing regular communications.
  • Attended meetings and sales events to learn the latest developments and brainstorm new sales strategies. Managed over

Delivery Driver / Part-Time

Amazon
02.2023 - Current
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

Inventory clerk Manger

Wild Pack Beverages
10.2021 - 06.2023
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Completed physical inventory counts each month.
  • Maintained inventory count, tracked usage, and documented variances.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Moved shipment materials to and from designated areas using lift and hand trucks.

Financial Service Representative

B & T Financial
02.2010 - 01.2020
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Contacted clients with past-due payments and actively monitored payments due from clients.

Debt Collector

ALLIANCE ONE INC
04.2005 - 01.2010
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Collected on delinquent accounts to reduce overdue balances.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Negotiated payment plans with customers to prevent accounts from entering collections.

Debt Account Manager

JDL Services
02.2003 - 03.2005
  • Monitored accounts receivable aging and worked with various areas to address business needs.
  • Responded to requests for new or increased open account credit limits.
  • Identified and discussed with management opportunities for improvements to procedures and internal controls.
  • Collaborated on collection and dispute resolution issues.
  • Prepared and submitted legal documents to initiate court proceedings.

Education

Associate of Arts - Business Administration and Management

Philadelphia, PA

Diploma - General Studies

Sparrows Point High School
05.1996

Skills

  • Cold calling expertise
  • Persuasive negotiator
  • Promotional selling
  • Telephone sales
  • Regional sales
  • Salesforce CRM
  • Social media outreach
  • Contract management
  • Salesforce
  • Goal setting
  • Lead qualification

Timeline

Inside Sales Representative

Pilkington NSG
12.2024 - Current

Delivery Driver / Part-Time

Amazon
02.2023 - Current

Inventory clerk Manger

Wild Pack Beverages
10.2021 - 06.2023

Financial Service Representative

B & T Financial
02.2010 - 01.2020

Debt Collector

ALLIANCE ONE INC
04.2005 - 01.2010

Debt Account Manager

JDL Services
02.2003 - 03.2005

Diploma - General Studies

Sparrows Point High School

Associate of Arts - Business Administration and Management

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Naim Young