Nakaya Allen
Waldorf
Summary
Enthusiastic, dedicated Dental professional with extensive knowledge of the Dental practice. Seeking an office where I may utilize my knowledge and promote my establishment in Dentistry.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Alexandria Old Town Dental
Alexandria
11.2025 - Current
- Managed patient appointments and maintained scheduling accuracy.
- Assisted dental staff with preparation of treatment rooms and instruments.
- Handled patient inquiries and provided excellent customer service support.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Training new hires on office protocols
- Present treatment estimates for complex procedures.
Hygienist Assistant/Front Desk Coordinator
Heartland Dental
Waldorf
08.2023 - 11.2025
- Greet and welcome patients as they enter the office to create a great first impression of our team
- Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
- Utilize Dentrix for patient scheduling and records
- Schedule and confirm appointments for multiple providers in the office
- Heartland Dental
- Supported the hygienist during cleanings and other dental procedures.
- Educated patients on oral hygiene practices and post-treatment care.
Hygienist Assistant/Front Desk Coordinator
Clinton Family Dental
Clinton
03.2020 - 08.2023
- Verify Insurance information for patient clearing. Accurately input Insurance Data
- Provide excellent customer service to current patients and help to gain new patients with a welcoming demeanor
- Accept insurance approvals and manage patient pay chart information for the front office. completing weekly/monthly reports.
- Accept insurance approvals and manage patient pay chart information for the front office- completing weekly/monthly reports.
- Provided excellent customer service to current patients and contributed to patient acquisition through a welcoming demeanor.
- Accept and handle any cash transactions. cash deductibles paid by patients. Keep running ledger of all payments received
- Assist managers with scheduling for office personnel
Insurance Coordinator
Fenton Family Dental
Clinton
01.2019 - 03.2020
- Update and verify patient insurance information, and ensure to verify insurance with the most accurate info.
- Prepare insurance education materials and distribute them to patients, to help them understand the basics
- Coordinate and liaise with insurance companies regarding eligibility, payments, approvals, and reconciliation requirements.
- Update Patient ledgers of balances used and/or met of maximums and deductibles.
- Accurately input Insurance Data
Front Desk Receptionist
City Dental DC
Washington
06.2018 - 12.2018
- Scheduling, rescheduling, or canceling appointments as needed.
- Assisting patients to fill out information forms.
- Preparing patients' charts and daily schedules for the dental staff.
- Scheduling follow-up appointments and providing telephonic reminders.
- Communicating with medical insurance providers to determine if patients are required to make co-payments.
- Verifying methods of payment and collecting payments as needed.
- Performing general office duties, such as answering telephones, photocopying, filing and faxing
Dental Internship
Post Office Lake Dental
Waldorf
02.2018 - 05.2018
- Maintained patient confidentiality while assisting with dental procedures.
- Prioritize the setup and breakdown of operatories and sterilization of equipment.
- Accurately enter patient clinical and personal data into the computer.
- Assist dentist and dental assistant in day to day duties.
- Kept work areas organized and maintained a positive environment in alignment with operational policies.
Education
Certified Dental Assistant -
Fortis College
HS Diploma -
McDonough High School
Skills
- Excellent phone communication skills
- Excellent in-person communication skills
- Organization
- Time management
- Scheduling appointments
- Taking and processing payments
- Submitting insurance claims
- Entering insurance payments
- Presenting TX plans
- Insurance verification
- Training new hires
- Workflow organization
Timeline
Administrative Assistant
Alexandria Old Town Dental
11.2025 - Current
Hygienist Assistant/Front Desk Coordinator
Heartland Dental
08.2023 - 11.2025
Hygienist Assistant/Front Desk Coordinator
Clinton Family Dental
03.2020 - 08.2023
Insurance Coordinator
Fenton Family Dental
01.2019 - 03.2020
Front Desk Receptionist
City Dental DC
06.2018 - 12.2018
Dental Internship
Post Office Lake Dental
02.2018 - 05.2018
Certified Dental Assistant -
Fortis College
HS Diploma -
McDonough High School