Nakeisha Anderson
Upper Marlboro
Summary
Schedule coordinator with 3 years of experience in optimizing healthcare staff schedules, reducing overtime by 12%, and enhancing patient satisfaction. Proficient in resource management, team collaboration, and implementing process improvements to streamline appointment booking and reduce errors. Adept at data analysis and software implementation, driving efficiency and service quality.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Scheduler
Hospice of the Chesapeake
07.2022 - Current
Schedule coordinator
Future care
10.2019 - 07.2022
- Coordinated schedules for50+ healthcare staff, reducing overtime by12% and ensuring optimal coverage
- Streamlined appointment booking, enhancing patient satisfaction and reducing wait times
- Implemented new scheduling software, improving efficiency and reducing errors by18%
- Collaborated with department heads to align schedules with patient needs, boosting service quality
- Analyzed staffing patterns to identify gaps, leading to better resource allocation
- Spearheaded process improvements in appointment booking, substantially decreasing wait times and boosting overall patient satisfaction scores
- Partnered with department leaders to align staffing with patient needs, markedly improving service quality and resource allocation
- Pioneered new scheduling software implementation, resulting in substantial error reduction and improved overall efficiency
- Fostered partnerships with department heads to align staffing with patient needs, significantly elevating service standards
Call Center Representative
Nordstrom‘s
01.2015 - 10.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
High school - undefined
Friendly high school
05.2011
Skills
- Resource Management
- Team Collaboration
- Time Management
- Patient Care
- Process Improvement
- Data Analysis
- Software Implementation
- Customer service
- Critical thinking
- Strong work ethic
- Attention to detail
- Data entry
- Telephone etiquette
- Staff coordination
- Patient scheduling
- Call management
Custom section
- Gna
- I’m also licensed gna as well have been for10 years will always keep my gna license active
Timeline
Scheduler
Hospice of the Chesapeake
07.2022 - Current
Schedule coordinator
Future care
10.2019 - 07.2022
Call Center Representative
Nordstrom‘s
01.2015 - 10.2019
High school - undefined
Friendly high school
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