Nakia Gross
Baltimore
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Experienced with administering patient care and supporting medical staff in diverse healthcare environments. Utilizes effective communication to ensure seamless team collaboration and patient satisfaction. Knowledge of clinical procedures and patient management, consistently contributing to improved healthcare outcomes.
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals, and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
19
19
years of professional experience
Work History
Security
Safe Management, Russell Street
11.2024 - Current
- Optimized clients'' security policies and procedures to streamline operations while maintaining a strong security posture.
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Reduced security breaches by conducting thorough risk assessments and developing comprehensive security plans.
- Monitored gate areas and addressed security situations with management.
Rural Carrier
United States Postal Service
09.2007 - Current
- Bundle mail in preparation for delivery. Deliver mail and packages to residences and business establishments along specific routes by walking or driving.
- Delivered mail and packages efficiently across designated rural routes, ensuring timely service.
- Operated postal delivery vehicles while adhering to safety regulations and traffic laws.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Signed and received mail with signature requirements upon delivery and loading.
- Organized mail ahead of delivery runs for correct routing.
Sales representative
Sprint
09.2016 - 04.2017
- Provide a total sales solution to customers for any of their wireless/mobility needs. Selling Sprint devices, accessories and service plans.
- Developed and maintained strong customer relationships to enhance loyalty and retention.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with team members to achieve sales targets and improve performance.
Cashier
Lowes Home Improvement
04.2008 - 05.2009
- Receive payment by cash, check, and credit cards. Count money in cash drawers at the beginning and end of shift to ensure the amounts are correct. Greet customers entering establishment and maintain clean and orderly checkout areas.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance overall store operations and customer satisfaction.
Cashier/Customer Service, Sales Associate
Sports Authority
08.2006 - 09.2007
- Receive payment by cash, check and credit cards. Issue refunds to customers returning store items. Answer store calls and assist customers with specific needs. Assist customers with store items and assure the correct item was purchased for customers specific needs.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer ensuring balanced end-of-shift reports.
- Handled returns and exchanges following company policies, enhancing customer satisfaction.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Monitored inventory levels at checkout area, ensuring product availability for customers.
Education
BSW - Social Work
Coppin State University
01.2007
Bachelor of Science - Nursing
Chamberlain College of Nursing
Chicago, IL09-2026
Skills
- Strong client relations
- Quick learner
- Exceptional communication skills
- Creative problem solver
- Customer service
- Work ethic and integrity
- Patience and empathy
Timeline
Security
Safe Management, Russell Street
11.2024 - Current
Sales representative
Sprint
09.2016 - 04.2017
Cashier
Lowes Home Improvement
04.2008 - 05.2009
Rural Carrier
United States Postal Service
09.2007 - Current
Cashier/Customer Service, Sales Associate
Sports Authority
08.2006 - 09.2007
BSW - Social Work
Coppin State University
Bachelor of Science - Nursing
Chamberlain College of Nursing
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