NaKia Wynn
Capitol Heights
Summary
Organized and dependable professional with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities to support team objectives and drive success. Known for fostering collaborative environments and contributing to a culture of excellence. Committed to delivering high-quality results in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Customer Support Role 1 (Remote)
VSP Vision
08.2021 - 03.2025
- Assisted members with their vision benefits including providing copays, allowances, doctors list, and member ID cards.
- Assisted staff and client's via phone and email with information including employee benefit’s, eligibility, claims status, allowances, and authorization for member services.
- Added and removed active and terminated employee benefits and information to and from the network.
- Processed CMS-1500 claims for providers and members when they filed for a reimbursement.
Optometric Technician
America’s Best Contacts & Eyeglasses
03.2017 - 08.2021
- Conducted pretest procedures to gather data before exam to make eye appointments more efficient and productive. I preformed diagnostic tests, recorded and measured vision, visual field screening tests, the Maharishi colour deficiency test, and tested eye function.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Maintained clean and organized examination rooms, adhered to strict sanitation standards for optimal patient safety.
- Answered phones, scheduled appointments, handled bookkeeping and other task if needed.
Agent (Remote)
eDegree Advisors
02.2015 - 08.2015
- Guided students via phone through educational pathways, ensuring alignment with academic goals.
- Collaborated with academic institutions to enhance program offerings and student engagement.
Administrative Assistant
Helix Enterprises, Inc
05.2014 - 08.2014
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed correspondence and communications, maintaining professional standards and confidentiality.
- Streamlined office procedures, enhancing workflow efficiency and team collaboration.
- Implemented document management system, improving accessibility and organization of files.
- Processed invoices and ensured timely payment to vendors while minimizing errors in financial records.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
Prince George’s County Department of Social Services
07.2013 - 10.2013
- Coordinated between departments and operating units in resolving day-to-day administrative and operational issues.
- Scheduled and coordinated meetings, interviews, events and other similar activities.
- Prepared business correspondence using word processing, spreadsheet, and presentation computer software.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Faxed, scanned, and copied documents.
Education
Diploma degree - Medical Office And Billing Specialist
Ultimate Medical Academy
02.2017
Bachelor's - Psychology
Kaplan University
Davenport, IA01.2012
Skills
- Customer service coordination
- Microsoft Office
- Excel
- Administrative support
- Invoice management
- VoIP technology proficiency
- Microsoft Windows
- Vendor and Staff support
- Microsoft Word
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Timeline
Customer Support Role 1 (Remote)
VSP Vision
08.2021 - 03.2025
Optometric Technician
America’s Best Contacts & Eyeglasses
03.2017 - 08.2021
Agent (Remote)
eDegree Advisors
02.2015 - 08.2015
Administrative Assistant
Helix Enterprises, Inc
05.2014 - 08.2014
Administrative Assistant
Prince George’s County Department of Social Services
07.2013 - 10.2013
Bachelor's - Psychology
Kaplan University
Diploma degree - Medical Office And Billing Specialist
Ultimate Medical Academy
Similar Profiles
Dana HazenDana Hazen
Director at VSP VisionDirector at VSP Vision
CHRISTINE AndaCHRISTINE Anda
Sales Support Specialist at VSP VisionSales Support Specialist at VSP Vision
Julie HughesJulie Hughes
Senior Strategist; Product Innovation at VSP VisionSenior Strategist; Product Innovation at VSP Vision
Alfrieda HyltonAlfrieda Hylton
Support Service Specialist at Dept. of Commerce (NOAA)Support Service Specialist at Dept. of Commerce (NOAA)
Lekan OmoleLekan Omole
Research Analyst/Accounting Analyst at PCAOBResearch Analyst/Accounting Analyst at PCAOB