Nakita Smith
Bryans Road
Summary
Transportation and customer service professional with 25 years of experience at WMATA. Demonstrated expertise in customer relations, public interaction, and operational safety. Actively pursuing part-time roles in customer service, customer relations support, or administrative assistance.
Overview
28
28
years of professional experience
Work History
Transit Operator & Customer Service Representative
Washington Metropolitan Area Transit Authority
01.1998 - Current
- Deliver exceptional customer service, enhancing passenger experience for thousands daily.
- Operate transit vehicles safely while maintaining schedule accuracy.
- Guide customers with route navigation and fare inquiries, resolving service issues effectively.
- Resolve customer concerns and conflicts, maintaining professionalism and satisfaction.
- Maintain compliance with transportation safety regulations.
- Collaborate with team members and supervisors to ensure service excellence.
- Complete daily reports and maintained accurate documentation.
Education
Cardozo High School -
Cardozo High School
Washington, DCSkills
- Customer Relations & Support
- Verbal and written communication
- Conflict Resolution
- Typing speed 40 WPM
- 25 Years CDL License
- Time management
- Team Collaboration
- Public Safety & Compliance Awareness
- Basic Computer & Administrative Skills
- Route navigation
- Daily reporting
- Vehicle operation
- Compliance enforcement
- Safety regulations
- Relationship management
- Service coordination
- Conflict resolution
- Traffic safety awareness
- Effective communication
- Attention to detail
- Team collaboration
- Adaptability
- Problem solving
- Customer relations skills
- Punctuality
Timeline
Transit Operator & Customer Service Representative
Washington Metropolitan Area Transit Authority
01.1998 - Current
Cardozo High School -
Cardozo High School