Nakiya Pulley
Annapolis,Md
Summary
My Name is Nakiya Pulley. I have over 10 years of customer service experience and 5 years of child development experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Lovisa
Annapolis, MD
11.2025 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained inventory accuracy by organizing stock and conducting regular audits.
- Resolved customer inquiries and complaints, ensuring satisfaction and retention.
- Trained new associates on sales techniques and store policies to improve team performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Lead Preschool Teacher
Little Scholars Childcare
Annapolis, MD
09.2022 - 07.2025
- Completes all school and classroom paperwork: for example, daily notes, student accident reports, and attendance reports.
- Attends and participates in staff meetings, events, and parent meetings, as requested.
- Assists and supervises children during all activities.
- Counseling children when social, academic, or adjustment problems arise.
- Prepares and implements classroom lesson plans, programs, and schedules.
- Develops, plans, and prepares instructional aids/materials for classroom activities.
- Assists children with meal times and clean-up.
- Ensures that all classroom and outdoor equipment is in good working condition and is used and maintained properly.
- Physically arrange the classroom into well-defined interest areas.
- Directs the activities of other staff in the classroom to ensure that the classroom functions orderly.
- Communicates appropriate information to parents; maintains developmental profiles for children.
- Schedules and conducts parent and teacher conferences throughout the year.
- Maintains family information board and other classroom bulletin boards.
- Ensures that the classroom medication schedule is followed.
- Supervised classroom activities, ensuring a safe and engaging environment for children.
- Developed and implemented age-appropriate lesson plans to foster early childhood learning.
- Mentored and trained junior staff in effective teaching methodologies and classroom management techniques.
- Collaborated with parents to support child development and address individual needs effectively.
- Assessed children's progress regularly, adjusting curriculum to enhance learning outcomes.
- Maintained compliance with state regulations and quality standards in early childhood education programs.
- Organized parent-teacher conferences to communicate developmental milestones and strategies for support.
- Assisted and supervised Number children through entire school day.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
3rd Key Holder
Claire’s Boutique
Baltimore, MD
10.2017 - 04.2024
- Responsible for opening, closing, and running the store when the manager and assistant managers are not present.
- Consistently achieve daily dollar sales goals and units.
- Help train new employees.
- Implement new promotions, deals, store policies, and procedures.
- Maintain sales floor and product displays.
- Operate register.
- Count registers, reconcile the day's transactions, and generate reports.
- Monitor and implement strategies to reduce theft.
- Resolve customer complaints.
- Pierce's ears.
Lead Preschool Teacher
Kiddie Academy of Annapolis
Annapolis, MD
10.2023 - 02.2024
- Completes all school and classroom paperwork: for example, daily notes, student accident reports, and attendance reports.
- Attends and participates in staff meetings, events, and parent meetings, as requested.
- Assists and supervises children during all activities.
- Counseling children when social, academic, or adjustment problems arise.
- Prepares and implements classroom lesson plans, programs, and schedules.
- Develops, plans, and prepares instructional aids/materials for classroom activities.
- Assists children with meal times and clean-up.
- Ensures that all classroom and outdoor equipment is in good working condition and is used and maintained properly.
- Physically arrange the classroom into well-defined interest areas.
- Directs the activities of other staff in the classroom to ensure that the classroom functions orderly.
- Communicates appropriate information to parents; maintains developmental profiles for children.
Lead Preschool Teacher
Celebre School of Annapolis
Annapolis, MD
08.2023 - 10.2023
- Completes all school and classroom paperwork: for example, daily notes, student accident reports, and attendance reports.
- Attends and participates in staff meetings, events, and parent meetings, as requested.
- Assists and supervises children during all activities.
- Counseling children when social, academic, or adjustment problems arise.
- Prepares and implements classroom lesson plans, programs, and schedules.
- Develops, plans, and prepares instructional aids/materials for classroom activities.
- Assists children with meal times and clean-up.
- Ensures that all classroom and outdoor equipment is in good working condition and is used and maintained properly.
- Physically arrange the classroom into well-defined interest areas.
- Directs the activities of other staff in the classroom to ensure that the classroom functions orderly.
- Communicates appropriate information to parents; maintains developmental profiles for children.
Assistant Teacher
Kiddie Academy of Arnold
Arnold, MD
10.2021 - 09.2022
- Ensures that the appearance, cleanliness, and safe environment of the classroom are appropriately maintained by the NAEYC cleaning and sanitizing guidelines.
- Completes all academy and classroom paperwork: for example, daily notes, student accident reports, and attendance reports.
- Attends and participates in staff meetings, academy events, and parent meetings, as requested.
- Assists and supervises children during all activities.
- Counseling children when social, academic, or adjustment problems arise.
- Ensures that all classroom and outdoor equipment is in good working condition and is used and maintained properly.
- Physically arrange the classroom into well-defined interest areas.
Security Supervisor
Securitas
Linthicum Heights, MD
11.2019 - 09.2021
- Monitor and implement strategies to reduce theft.
- Monitor cameras and security guards on shift.
- Complete all reports that were written on the shift.
- Monitor who enters and leaves the facility.
- Make badges.
- Monitor emails and Messages from building representatives.
- Complete daily data entry on Microsoft Excel and Microsoft Word.
Cashier
Rainbow Shops
Baltimore, MD
05.2019 - 11.2019
- Operated Cash Drawers.
- Counted out cash drawers.
- Greet Every Customer.
- Assist Customers as needed.
- Handled refunds.
- Consistently achieve daily dollar sales.
- Monitor and implement strategies to reduce theft.
- Stocked merchandise.
- Responsible for shipping out damaged merchandise.
Service Associate
M&T Bank
Baltimore, MD
08.2018 - 01.2019
- Responsible for opening and assisting with closing the bank.
- Help train new employees.
- Implement new promotions, deals, Bank policies, and procedures.
- Maintain sales floor and product displays.
- Operate the change drawer and the safe.
- Responsible for counting drawers and safes.
- Reconcile the day's transactions and generate reports.
- Resolve customer complaints.
- Responsible for ATM maintenance.
- Issued and signed official Checks.
- Issued Money orders.
Design Assistant
Home Couture Designs LLC
Baltimore, MD
05.2010 - 05.2018
- Set up and facilitated monthly real estate investment educational workshops.
- Facilitate client registration.
- Educate workshop attendants on current programs and promotions.
- Attend networking events to bring in client leads.
- Assist with construction site field measurements.
- Place and stage project furniture and decor in client properties.
- Research, source, and select interior design furniture and decor for interior design projects.
- Office organization and filing.
- Organize and maintain the office library.
- Implement and manage social media marketing.
Parking Planner
Parking Authority of Baltimore City
Baltimore, MD
06.2017 - 07.2017
- Reviewed and updated parking data using license plate recognition software and Microsoft Excel.
- Participated in visits and collected on-street parking data around Baltimore City.
- Participated in company meetings and data analysis.
Assistant Secretary
DaySpring Programs
Baltimore, MD
06.2016 - 07.2016
- Performed office organization and filing.
- Document compilation and preparation.
- Updated and maintained client files and records.
- Created organization workbooks and instructional documentation.
- Assisted facility residents and enforced community regulations.
- Worked as a front desk receptionist.
- Assisted the head secretary with various office and clerical responsibilities.
Education
HS Diploma - undefined
Randallstown High School
Randallstown, MD01.2017
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The Seed School of Maryland
Baltimore, MD01.2016
Skills
- CPR/First Aid Certified
- Lead Preschool teacher
- 90-hour certification
- Train
- Evaluate the importance of incoming telephone calls
- Examine files or documents to obtain information
- File or retrieve paper documents and related materials
- Fill out business or government forms
- Greet customers, guests, visitors, or passengers
- Investigate
- Prepare reports for management
- Provide customer service
- Receive customer orders
- Record client's personal data
- Retrieve files or charts
- Schedule meetings or appointments
- Type letters or correspondence
- Use computers to enter, access, or retrieve data
- Use conflict resolution techniques
- Use health or sanitation standards
- Use interpersonal communication techniques
- Use inventory control procedures
- Use oral or written communication techniques
- Maintain customer records
- Order or purchase supplies, materials, or equipment
- Price merchandise
- Process orders for merchandise
- Process returned merchandise
- Receive or disburse cash related to payments received
- Sell merchandise
- Sell products or services
- Solicit orders from established or new customers
- Take inventory to identify items to be reordered
- Use knowledge of sales contracts
- Customer service
- Teamwork and collaboration
- Time management
- Flexible schedule
- Store opening and closing
- Professional appearance
- Relationship building
Certification
90 hrs child development
CPR/First Aid
Timeline
Retail Sales Associate
Lovisa
11.2025 - Current
Lead Preschool Teacher
Kiddie Academy of Annapolis
10.2023 - 02.2024
Lead Preschool Teacher
Celebre School of Annapolis
08.2023 - 10.2023
Lead Preschool Teacher
Little Scholars Childcare
09.2022 - 07.2025
Assistant Teacher
Kiddie Academy of Arnold
10.2021 - 09.2022
Security Supervisor
Securitas
11.2019 - 09.2021
Cashier
Rainbow Shops
05.2019 - 11.2019
Service Associate
M&T Bank
08.2018 - 01.2019
3rd Key Holder
Claire’s Boutique
10.2017 - 04.2024
Parking Planner
Parking Authority of Baltimore City
06.2017 - 07.2017
Assistant Secretary
DaySpring Programs
06.2016 - 07.2016
Design Assistant
Home Couture Designs LLC
05.2010 - 05.2018
HS Diploma - undefined
Randallstown High School
undefined
The Seed School of Maryland