Nanzile Winmill
Berlin
Summary
Developed strong patient care skills in fast-paced healthcare environment, demonstrating excellent communication and teamwork abilities. Focused on delivering compassionate care and maintaining patient dignity. Looking to transition into new field, leveraging transferrable skills to contribute meaningfully to new team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Enterim Healthcare
01.2022 - 01.2024
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
Receptionist
Auto Nation Car Dealership
03.2016 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Call Center Representative
Amazon
06.2015 - 11.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Certified Nurse Assistant
Dakota Travel
09.2016 - 03.2017
- Provided emotional support to patients and families, fostering a compassionate care environment.
- Applied wound care dressings using sterile technique to prevent infection and promote healing.
- Operated electronic health record software to update patient information and ensure accurate documentation.
- Utilized blood pressure monitors to assess patient vitals, reporting any abnormalities to nursing staff.
Education
Not Yet - Nursing
Montgomery College
Rockville, MDIT Network Security
Brontech Solutions
Greenbelt, MD03.2018
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Alzheimer's and dementia care
Certification
- Home Health Aide (HHA) Certification
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Certified Nursing Assistant
Enterim Healthcare
01.2022 - 01.2024
Certified Nurse Assistant
Dakota Travel
09.2016 - 03.2017
Receptionist
Auto Nation Car Dealership
03.2016 - 01.2018
Call Center Representative
Amazon
06.2015 - 11.2017
Not Yet - Nursing
Montgomery College
IT Network Security
Brontech Solutions
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