Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naomi Cawthorne

Annapolis

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Flagship Carwash
Edgewater, MD
03.2025 - 05.2026
  • Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
  • Assisted in training new associates on company policies and service protocols.
  • Collaborated with team members to develop strategies for upselling services effectively.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Cashier Specialist

Panera Bread
Annapolis, MD
04.2022 - 10.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Ensured accurate cash handling and balanced cash register at shift end.
  • Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
  • Assisted in maintaining cleanliness and organization of front-of-house areas.
  • Trained new team members on operational procedures and customer engagement practices.

Landscaper

Naval Academy
Annapolis, MD
06.2023 - 08.2023
  • Operated landscaping equipment to maintain grounds and gardens.
  • Assisted in planting, pruning, and mulching to enhance landscape aesthetics.
  • Collaborated with team members to execute landscape design projects on schedule.

Education

Associate of Applied Science - Public Health

Anne Arundel Community College
Arnold, MD
12-2026

South River High School
Edgewater, MD
06-2024

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Guest services
  • POS system operation
  • Complex Problem-solving
  • Assertiveness
  • Cross-functional team collaboration

Languages

Spanish
Limited Working

Timeline

Customer Service Associate

Flagship Carwash
03.2025 - 05.2026

Landscaper

Naval Academy
06.2023 - 08.2023

Cashier Specialist

Panera Bread
04.2022 - 10.2023

Associate of Applied Science - Public Health

Anne Arundel Community College

South River High School
Naomi Cawthorne