Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Hunt

Glen Burnie

Summary

Dynamic retail professional with extensive experience at Walgreens, excelling in customer service and team leadership. Proven track record in inventory management and cash control, enhancing store performance and customer satisfaction. Skilled in training and mentoring staff, fostering a collaborative environment that drives sales and operational efficiency.

Proficient and dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

11
11
years of professional experience

Work History

Emerging Store Manager/Assistant Store Manager

Walgreens
11.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Completed point of sale opening and closing procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Created and maintained safe and secure work environments for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.


Patient Care Technician

Da Vita Inc. - Omni Hemodialysis Center
09.2020 - 11.2022
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Fostered clean and hygienic environment, reducing risk of infections.

Assistant Manager

Nordstrom
09.2014 - 08.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

High School Diploma -

Parkdale
Riverdale, MD
05-2001

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Supply ordering
  • Policies and procedures
  • Documentation and reporting
  • Strategic thinker
  • Sales strategies
  • Payroll management
  • Mathematical aptitude

Timeline

Emerging Store Manager/Assistant Store Manager

Walgreens
11.2022 - Current

Patient Care Technician

Da Vita Inc. - Omni Hemodialysis Center
09.2020 - 11.2022

Assistant Manager

Nordstrom
09.2014 - 08.2019

High School Diploma -

Parkdale

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Naomi Hunt