Naomi Mercado
Parkville,MD
Summary
With a diverse background in various job fields, continuously honed work skills and learning ability. Proven track record of completing tasks accurately, even in the face of interruptions and competing demands. Strong ability to adapt quickly to new roles and always strive to give best effort in any given situation. Bilingual, able to assist those in need of translation, ensuring they obtain necessary information they require.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sorting Associate
Amazon
01.2022 - 05.2023
- Classified parcels efficiently by their destination and dimensions.
- Loaded and unloaded pallets for timely distribution.
- Followed safety protocols to prevent accidents.
- Organized items on conveyor belt for smooth processing.
- Removed damaged or incorrect items from sorting line.
- Maintained organized workspaces, ensuring easy access to necessary tools and materials for efficient task completion.
- Achieved high levels of accuracy in package handling, minimizing damage claims and improving customer satisfaction rates.
Fulfillment Associate
Amazon
11.2020 - 03.2021
Food Clerk
Safeway
09.2018 - 08.2019
- Current Located products for customers and provided suitable alternatives when needed
- Oversaw facets of inventory management to ensure consistent records
- Prepared items for display cases, while adhering to safe food handling protocols
- Cleaned walls, fans and drains in bakery coolers, display cases and work areas
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Assessed floor displays to determine which merchandise required restocking
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates
- Ensured that the work environment was kept safe, neat and clean at all times
- Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor
- Rotated stock to maintain freshness and promote customer purchase
Cashier
National Liquidators
08.2014 - 08.2015
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Protected customers and employees by promptly wiping up spills and safely disposing of biological materials
- Stayed current on store promotions by reading weekly sales inserts and tracking changing prices
- Provided exceptional customer service by helping customers find specific products, answering questions and offering advice
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Identified and refused counterfeit or foreign currency to prevent company losses
- Increased customer satisfaction through friendly and professional communication
- Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations
- Drove sales and add-on purchases by keeping checkout lanes well-stocked and promoting specific item options to customers
- Answered customer questions and handled requests by Action
- Processed transactions by collecting cash, check and credit card payments
- Informed customers of current promotions to increase sales
- Applied discounts to various Type items by collecting and scanning coupons
Boat Detailer
National Liquidators
06.2014 - 08.2015
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior
- Applied wax and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation
- Check the inside of the repo boat and take out all the trash that was left behind before I can begin to clean it
- Planned and executed project
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Cleaned vehicle external areas by hand, brush or by operating Type and Type washing equipment to preserve exterior
Education
GED -
Maryland High School
MD01.2014
Skills
- RECEPTIONIST
- RETAIL SALES
- Customer Care
- Bilingual
- Customer Support
- Warehouse experience
- Warehouse distribution
- Food Handling
- Order Picking
- Loading and unloading
- Efficient sorting
- Packaging
- Hand-eye coordination
- Quality control
- Excellent communication
- Critical thinking
- Team collaboration
- Team leadership
Certification
Driver's License
- First Aid Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Sorting Associate
Amazon
01.2022 - 05.2023
Fulfillment Associate
Amazon
11.2020 - 03.2021
Food Clerk
Safeway
09.2018 - 08.2019
Cashier
National Liquidators
08.2014 - 08.2015
Boat Detailer
National Liquidators
06.2014 - 08.2015
GED -
Maryland High School
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