Naomi Watters
Edgewood,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
53
53
years of professional experience
Work History
Sales Associate
Dollar General Store
04.2023 - 11.2024
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
- Demonstrated adaptability by working various roles as needed including cashiering and stocking shelves.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
Cleaning Crew Supervisor
Abacus Corporation
01.1991 - 06.1994
- Supervised team of 4 janitorial workers to meet highest quality of cleanliness and safety standards at Harford Mutual.
- Increased customer retention rate by consistently delivering exceptional service and promptly addressing any concerns or complaints from clients.
- Conducted ongoing quality assurance checks to ensure the highest level of cleanliness was achieved in all serviced locations.
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Head Bank Teller
First National Bank
01.1981 - 03.1986
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Accounting Intern
Benny King Accounting PA
01.1977 - 06.1978
- Prepared accurate financial reports by compiling data and analyzing trends for management review.
- Participated in special projects as needed, providing valuable input based on acquired skills and expertise in accounting principles.
Office Assistant
US Public Works (Civil Servant)
02.1972 - 07.1975
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
Education
No Degree - Business Management
Coppin State University
Baltimore, MDNo Degree - Accounting
Morgan State University
Baltimore, MDNo Degree - General Studies
Harford Community College
Bel Air, MDGED -
Inter American University of Puerto Rico Metropolitan Campus
06.1972
Skills
- Payment Processing
- Customer Service
- Money Handling
- Self-Checkout Assistance
- Teamwork and Collaboration
- Store Opening and Closing
- Cash Register Operation
- Cash Handling Expertise
- Financial Record Keeping
- Account Reconciliation
Timeline
Sales Associate
Dollar General Store
04.2023 - 11.2024
Cleaning Crew Supervisor
Abacus Corporation
01.1991 - 06.1994
Head Bank Teller
First National Bank
01.1981 - 03.1986
Accounting Intern
Benny King Accounting PA
01.1977 - 06.1978
Office Assistant
US Public Works (Civil Servant)
02.1972 - 07.1975
No Degree - Business Management
Coppin State University
No Degree - Accounting
Morgan State University
No Degree - General Studies
Harford Community College
GED -
Inter American University of Puerto Rico Metropolitan Campus
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