Naosha Burks
Parkville
Summary
Versatile and empathetic professional with a background in customer service at IKEA, childcare education, and caregiving. Excelled in high-stress situations and fostered educational growth, demonstrating exceptional active listening and critical thinking skills. Achieved positive outcomes in customer disputes and personalized care, enhancing client and student well-being and satisfaction.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
IKEA
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Childcare Teacher
School of Celebree
06.2023 - 01.2025
- Designed age-appropriate educational materials, promoting a love for learning and exploration.
- Encouraged self-expression and creativity through art, music, and movement activities, enriching children's overall development.
- Monitored children's progress and provided individualized support to meet unique needs and encourage personal growth.
Caregiver
Lighthouse Senior Living
04.2021 - 01.2023
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Delivered personal care services, promoting dignity and respect for individuals.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
North Western
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
Timeline
Childcare Teacher
School of Celebree
06.2023 - 01.2025
Caregiver
Lighthouse Senior Living
04.2021 - 01.2023
Customer Service Representative
IKEA
North Western
Similar Profiles
Melissa SengsouvanhMelissa Sengsouvanh
Sales Assistant at IKEASales Assistant at IKEA
Sarah HodgeSarah Hodge
Customer Returns Agent at IKEACustomer Returns Agent at IKEA
Ryon HancockRyon Hancock
Order Picker at IKEAOrder Picker at IKEA
Kyra HayesKyra Hayes
Remote Customer Service Representative at IKEARemote Customer Service Representative at IKEA
ISAIAH WATKINSISAIAH WATKINS
WAREHOUSE PACKER/LOADER at Frito-LayWAREHOUSE PACKER/LOADER at Frito-Lay