NATÉ BRIGGS
Accokeek
Summary
Detail-oriented and results-driven professional with experience in customer service, retail operations, administrative support, and digital marketing. Demonstrated ability to manage multiple priorities in fast-paced environments while maintaining accuracy, professionalism, and strong client relationships. Adept at problem-solving, communication, and data-driven decision-making to support organizational goals.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Accokeek, MD
04.2025 - Current
- Deliver high-quality customer service in a fast-paced environment while preparing beverages to company standards.
- Operate POS systems accurately while managing cash and digital transactions.
- Maintain store cleanliness, inventory levels, and product presentation.
- Foster positive customer experiences through professional communication and efficiency during peak hours.
Administrative Assistant
DMV Homes
Waldorf, MD
01.2019 - 12.2024
- Coordinated schedules, meetings, and correspondence to streamline office operations.
- Drafted and edited professional communications and documentation.
- Managed client inquiries via phone and email, ensuring prompt and professional responses.
- Performed administrative support tasks, including document management, scanning, and record organization, to maintain workflow efficiency.
Social Media Manager
STS Logistics
Chesapeake Beach, MD
10.2024 - Current
- Develop and execute strategic social media campaigns to enhance brand visibility and audience engagement across Instagram, Facebook, and TikTok.
- Create multimedia marketing content aligned with brand identity and target demographics.
- Analyze performance metrics and engagement data to optimize campaigns and increase conversion rates.
- Collaborate cross-functionally with sales teams to ensure consistent messaging and promotional alignment.
- Monitor audience interactions and respond promptly to inquiries to strengthen customer relationships.
Front End Associate
Walmart
Dunkirk, MD
05.2023 - 04.2025
- Provided exceptional customer service while processing transactions and resolving inquiries.
- Maintained organized merchandise displays and ensured shelves were stocked and visually appealing.
- Assisted customers with product information and promotions to support sales growth.
- Supported front-end operations and resolved minor technical or kiosk issues efficiently.
Education
Bachelor of Science - Computer Information Systems (Cybersecurity)
Arizona State University
01-2028
Skills
- Social Media Strategy & Analytics
- Digital Marketing & Campaign Development
- Customer Service & Client Relations
- Administrative Coordination
- Retail Operations & POS Systems
- Data Analysis & Metrics Interpretation
- Microsoft Office Suite & Canva
- Communication & Conflict Resolution
- Time Management & Multitasking
- Problem Solving & Adaptability
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
Starbucks
04.2025 - Current
Social Media Manager
STS Logistics
10.2024 - Current
Front End Associate
Walmart
05.2023 - 04.2025
Administrative Assistant
DMV Homes
01.2019 - 12.2024
Bachelor of Science - Computer Information Systems (Cybersecurity)
Arizona State University