Natalia Bercu
Summary
Detail-oriented team player with the ability to handle multiple tasks simultaneously with accuracy.
Overview
7
7
years of professional experience
Work History
Cultural Mediator
Intersos
07.2022 - 12.2023
- Providing support to the Intersos team with translation to/from English.
- Assisting the team in coordination with relevant stakeholders.
- Translating training provided by Intersos.
- Writing daily reports.
- Supporting the development of information material.
- Mapping main services in the area of intervention, identifying and reporting about quality and availability of services provision.
- Conducting any other duty by Manager's request and assisting with translation.
- Providing verbal summaries of non-English documents for immediate use.
- Translating documents.
- Working with other translators to facilitate real-time conversations.
Safety Manager
Best Logistics
11.2021 - 03.2022
- Driver Qualification process, conducted pre-hiring, hiring and post-hiring process for new drivers.
- Managing the Data Entry process of drivers' profiles, vehicle registration and documentation.
- Updating and registering permits for vehicles.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing driver's concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Updated accounts, and maintained detailed records.
Customer Support Specialist
ITN
05.2021 - 08.2021
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered a constant flow of customer calls with minimal wait times.
Office Manager
Azamet-Grup SRL
11.2020 - 03.2021
- Maintained computer and physical filing systems.
- Reported to senior management on organizational performance and progress toward goals.
- Opened and closed location.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Data Entry
AFC Transport
11.2019 - 05.2020
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained an organized filing process.
- Updated and maintained customer information, documents and records.
- Receiving and forwarding telephone calls.
- Preparing and editing documents.
Cashier / Store Manager
SRL Crafti Retail
08.2018 - 09.2019
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Supervised staff to maintain positive, productive administrative operations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with training and mentoring new staff members.
Shopp Assistant
SRL Crafti Retail
05.2017 - 07.2018
- Completed daily tasks accurately and on time to support shop needs.
- Maintain an organized store.
- Checked incoming orders and organized new stock.
- Greeted customers entering the store and offered assistance with requirements.
Education
High School Diploma -
Mayakovski High School
Balti05.2014
Skills
- Google Drive
- Public Speaking
- Microsoft Word
- Interpersonal Communication
Languages
Russian
Native language
Romanian
Advanced
C1
English
Upper intermediate
B2
Korean
Elementary
A2
Timeline
Cultural Mediator
Intersos
07.2022 - 12.2023
Safety Manager
Best Logistics
11.2021 - 03.2022
Customer Support Specialist
ITN
05.2021 - 08.2021
Office Manager
Azamet-Grup SRL
11.2020 - 03.2021
Data Entry
AFC Transport
11.2019 - 05.2020
Cashier / Store Manager
SRL Crafti Retail
08.2018 - 09.2019
Shopp Assistant
SRL Crafti Retail
05.2017 - 07.2018
High School Diploma -
Mayakovski High School