Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalia Bercu

Summary

Detail-oriented team player with the ability to handle multiple tasks simultaneously with accuracy.


Overview

7
7
years of professional experience

Work History

Cultural Mediator

Intersos
07.2022 - 12.2023
  • Providing support to the Intersos team with translation to/from English.
  • Assisting the team in coordination with relevant stakeholders.
  • Translating training provided by Intersos.
  • Writing daily reports.
  • Supporting the development of information material.
  • Mapping main services in the area of intervention, identifying and reporting about quality and availability of services provision.
  • Conducting any other duty by Manager's request and assisting with translation.
  • Providing verbal summaries of non-English documents for immediate use.
  • Translating documents.
  • Working with other translators to facilitate real-time conversations.

Safety Manager

Best Logistics
11.2021 - 03.2022
  • Driver Qualification process, conducted pre-hiring, hiring and post-hiring process for new drivers.
  • Managing the Data Entry process of drivers' profiles, vehicle registration and documentation.
  • Updating and registering permits for vehicles.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing driver's concerns, demonstrating empathy, and resolving problems swiftly.
  • Sought ways to improve processes and services provided.
  • Updated accounts, and maintained detailed records.

Customer Support Specialist

ITN
05.2021 - 08.2021


  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered a constant flow of customer calls with minimal wait times.

Office Manager

Azamet-Grup SRL
11.2020 - 03.2021
  • Maintained computer and physical filing systems.
  • Reported to senior management on organizational performance and progress toward goals.
  • Opened and closed location.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.

Data Entry

AFC Transport
11.2019 - 05.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained an organized filing process.
  • Updated and maintained customer information, documents and records.
  • Receiving and forwarding telephone calls.
  • Preparing and editing documents.

Cashier / Store Manager

SRL Crafti Retail
08.2018 - 09.2019
  • Processed both cash and card purchases and returns.
  • Communicated with customers and team members to solve problems.
  • Supervised staff to maintain positive, productive administrative operations.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with training and mentoring new staff members.

Shopp Assistant

SRL Crafti Retail
05.2017 - 07.2018
  • Completed daily tasks accurately and on time to support shop needs.
  • Maintain an organized store.
  • Checked incoming orders and organized new stock.
  • Greeted customers entering the store and offered assistance with requirements.

Education

High School Diploma -

Mayakovski High School
Balti
05.2014

Skills

  • Google Drive
  • Public Speaking
  • Microsoft Word
  • Interpersonal Communication

Languages

Russian
Native language
Romanian
Advanced
C1
English
Upper intermediate
B2
Korean
Elementary
A2

Timeline

Cultural Mediator

Intersos
07.2022 - 12.2023

Safety Manager

Best Logistics
11.2021 - 03.2022

Customer Support Specialist

ITN
05.2021 - 08.2021

Office Manager

Azamet-Grup SRL
11.2020 - 03.2021

Data Entry

AFC Transport
11.2019 - 05.2020

Cashier / Store Manager

SRL Crafti Retail
08.2018 - 09.2019

Shopp Assistant

SRL Crafti Retail
05.2017 - 07.2018

High School Diploma -

Mayakovski High School

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Natalia Bercu