Natalia Ceban-Cuzuioc
Anenii Noi
Summary
Wide open to new experiences, knowledge, and challenges. Pleasant and personable individual who enjoys meeting new people. Enthusiastic person who has a passion for cultivating unforgettable experiences. An imaginative and entertaining performer with excellent organizational and public speaking skills. Motivated individual knowledgeable about the airline industry. Offers a strong work ethic and a motivated, service-driven personality.
Overview
4
4
years of professional experience
Work History
Manager of Public Relations and Communication
SRL ”Fantastic English”
Chișinău
03.2023 - Current
- Provide prompt and efficient responses to customer questions via phone, email, social media, and chat
- Address and resolve customer complaints or concerns in a professional and timely manner
- Maintain a high level of company product knowledge to effectively answer customer queries
- Collaborate with other team members and departments to ensure customer satisfaction
- eep accurate records of customer interactions and transactions in the CRM system
- Follow company policies and procedures when handling customer requests and issues
Tour Guide & B2B Manager
SRL "Castel MIMI"
Anenii Noi
08.2021 - Current
- Addressed enquiries to ease worries and provide extra assistance, promoting safe and enjoyable tours
- Accompanied tourists to wineries, restaurants and hotels
- Scheduled excursion tours to visit the oldest side of the location
- Led bilingual tours in English and French to expand offerings to different cultural groups
- Entertained guests with special performances and jokes, delivering memorable experiences
- Planned exciting, entertaining, factual activities for group tours.
Teacher Assistant
Pedagogical University "Ion Creangă"
Chișinău
08.2020 - 06.2021
- Edited and finalised letters before distribution to check for clarity and accuracy
- Dealt with confidential and sensitive data of students.
Education
Diploma of Higher Education: English/French Language and Literature -
"Ion Creangă" State Pedagogical University
Chisinau, Moldova05.2021
Bachelor Degrees -
"Andrei Straistă" Theoretical High School
Anenii Noi, Moldova05.2017
Skills
- Problem Solving Skills
- Teamwork
- Responsibility
- Communication Skills
- Foreign Languages
- Flexibility
- Sales Techniques
- Curiosity
- Public Speaking
Training
- Study visit in Germany "Connecting companies to increase export in tourism sector"
- EXPO REAL 2022, München, Germany
Languages
Romanian
First Language
English
Intermediate (B1)
B1
French
Intermediate (B1)
B1
Russian
Upper Intermediate (B2)
B2
Timeline
Manager of Public Relations and Communication
SRL ”Fantastic English”
03.2023 - Current
Tour Guide & B2B Manager
SRL "Castel MIMI"
08.2021 - Current
Teacher Assistant
Pedagogical University "Ion Creangă"
08.2020 - 06.2021
Diploma of Higher Education: English/French Language and Literature -
"Ion Creangă" State Pedagogical University
Bachelor Degrees -
"Andrei Straistă" Theoretical High School
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