Natalia Gligor

Highly experienced IT Development Problem Manager and Support Team Lead at Katoen Natie with over 9 years in software development and incident management. Specializing in Business Central development, problem management, and cross-team collaboration, I excel at resolving critical incidents, implementing process improvements, and leading root cause analyses to ensure efficient operations across IT infrastructure and software systems.

Passionate about mountain trekking, I enjoy exploring new trails and challenging myself in various terrains. Trekking has improved my perseverance, resilience, and ability to navigate complex situations, both in nature and in life. This hobby fuels my love for adventure and staying physically fit while providing a sense of accomplishment through reaching new heights.
With a creative eye for detail, I pursue video editing as a hobby, transforming raw footage into compelling visual stories. My experience includes working with editing software to craft engaging videos, enhancing content with effects, soundtracks, and smooth transitions. This hobby has developed my technical skills and creativity, and allows me to express ideas visually.

• Improved Cross-Team Efficiency: Organize and hold RCA meetings with multi-functional teams, resulting in an increase in issue resolution efficiency and more streamlined communication between departments.

• Established Proactive Problem Management

• Developed Comprehensive RCA Documentation: Created standardized RCA reports for both internal stakeholders and customers, significantly improving transparency and accountability in incident resolution.

• Enhanced Problem Management Processes: Led initiatives to improve the problem management process, including implementing new tools and collaborative approaches, resulting in better incident tracking and faster resolution times.