Natalie Alfaro
Gaithersburg
Summary
Dedicated Patient Care Coordinator with over 7 years of experience in dentalcare settings. Skilled in optimizing patient schedules, managing insurance verifications, and training staff to ensure compliance and enhance operational efficiency. Committed to delivering exceptional patient care and satisfaction.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Maryland Oral Surgery Associates
Rockville, MD
01.2019 - Current
- Coordinated patient schedules to optimize appointment flow and reduce wait times.
- Streamlined patient intake processes, enhancing data accuracy and operational efficiency.
- Assisted in managing insurance authorizations, ensuring compliance with regulations and timely approvals.
- Trained new staff on office procedures and software systems, fostering a collaborative work environment.
- Implemented electronic health record updates, improving access to patient information for clinical teams.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed insurance verification processes, ensuring accurate patient information and coverage details.
Receptionist/Dental Assistant
Oasis Dental Clinic
Germantown, MD
02.2014 - 12.2018
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated patient intake processes, ensuring accurate data entry and documentation.
- Assisted in maintaining a clean and welcoming reception area for optimal patient experience.
- Handled multi-line phone system, directing calls to appropriate staff members promptly.
- Developed strong rapport with patients, addressing inquiries and concerns effectively.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted in patient dental procedures, ensuring comfort and safety throughout treatments.
- Maintained accurate patient records and documentation for seamless clinical operations.
- Prepared examination rooms, sterilized instruments, and organized dental supplies efficiently.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
High School Diploma -
Damascus High School
Damascus, MDSkills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Insurance verification
- Patient care coordination
- Patient records management
- Filing and recordkeeping
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Maryland Oral Surgery Associates
01.2019 - Current
Receptionist/Dental Assistant
Oasis Dental Clinic
02.2014 - 12.2018
High School Diploma -
Damascus High School