Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Daniels

Pikesville,MD

Summary

Experienced with providing comprehensive housing support and case management. Utilizes problem-solving and empathy to address client needs effectively. Track record of successful collaboration with community resources to enhance housing stability and client outcomes.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Housing Case Manager/Health Education Coordinator

LIGHT, Health and Wellness
01.2016 - Current

· Develops relationships with local service providers to enhance support networks for residents.
· Ensures proper maintenance of confidential client records according to organizational policies.
· Facilitates group sessions, life skills workshops, and educational programs for clients.
· Assesses clients' needs and connected them to appropriate community resources.
· Plan's, develops and evaluates health education programs.
· Advocates for policies that improve access to quality healthcare services for all members of community.
· Implements evidence-based health education curricula and health promotion programs.
· Establishes partnerships with local businesses to sponsor wellness initiatives or events.
· Creates grant-related documents and proposals for funding health education programs.
· Assists individuals in developing personalized wellness plans based on their unique needs.
· Utilized social media platforms to share relevant information about health topics with community.
· Partners with agencies, communities and organizations in determining need for specialized health
education programs.

Founding Executive Director

ELLE Mentoring Group
01.2016 - Current
  • Establishes performance metrics to track progress towards goals and regularly reported on results.
  • Spearheads marketing efforts to raise awareness about programs offered by organization.
  • Represents organization at public events, conferences, and media appearances.
  • Develops and executed strategic plans to achieve organizational goals.
  • Secures funding from grants, sponsorships, and fundraisers to support programming efforts.
  • Develops and implements youth programs to benefit community.
  • Incorporates current research on best practices in youth development into planning processes.

Special Projects Coordinator

Mayor's Office of Homeless Services
09.2023 - 12.2024
  • Managed 1.7-million-dollar ARPA Flex Fund project budget
  • Facilitated effective communication among team members by conducting regular meetings and providing clear instructions on tasks and responsibilities
  • Trained new team members on agency-specific processes/procedures related to project management
  • Served as the main point of contact for project-related inquiries or updates from internal/external stakeholders
  • Enhanced stakeholder satisfaction with detailed monthly progress reports, keeping everyone informed and engaged.
  • Spearheaded coordination of cross-departmental meetings to streamline project delivery, ensuring milestones were met ahead of schedule.

Housing Identification Specialist

Mayor's Office of Homeless Services
09.2023 - 12.2024
  • Scheduled case review meetings to discuss complex cases and procedural updates.
  • Connected clients with community resources and programs.
  • Prepares reports for funders, detailing progress on funded projects and outcomes achieved.
  • Recruited landlords to program
  • Inputted data into HMIS

Housing Resource Coordinator

United Way of Central Maryland
01.2021 - 12.2023
  • Maintained confidentiality of all client records in accordance with privacy regulations.
  • Managed caseloads effectively to ensure timely completion of all required tasks and responsibilities.
  • Advocated for clients during meetings with landlords, employers, or other community members as necessary.
  • Prepared monthly reports on client outcomes, progress towards goals, and barriers encountered during service provision.
  • Referred clients to additional supports as needed such as substance abuse treatment or financial assistance programs.
  • Imputed data into HMIS and Neighborly.
  • Recruited rental agents to the program.

Project Coordinator

Morgan State University
01.2013 - 12.2022
  • Maintained accurate records of all program activities, participants, outcomes, and accomplishments.
  • Facilitated workshops, seminars, or webinars related to program's objectives or target audience needs.
  • Engaged members and existing clients with audience-specific communication aligned with program branding.
  • Oversaw collaboration between project team members and stakeholders to verify timely deliverables.
  • Informed program participants and potential participants about upcoming events.
  • Communicated five-year strategic plan and work plans to community stakeholders
  • Helped recruit the participation of additional community participants to the community coalition.
  • Developed and implemented plans for involving ethnically and linguistically diverse communities and underserved populations in the coalition and the prevention project.
  • Provide staff support to the community coalition; coordinate regular meetings to ensure implementation on the strategic plans and work plans.

Social Work Associate

The Martin Pollax Project
01.2008 - 12.2016
  • Coordinated transportation for clients to attend appointments or participate in programs.
  • Conducted home visits periodically for ongoing assessment of client living conditions and needs.
  • Referred clients to appropriate specialists or agencies for additional support or treatment.
  • Assisted social workers in developing and implementing care plans for clients.
  • Conducted initial interviews with clients to gather information about their needs and goals.
  • Maintained detailed records of client interactions, including notes on meetings, phone calls, and correspondence.
  • Ensured confidentiality of all client information through secure record keeping practices.
  • Helped clients access community resources such as housing assistance, mental health services, and employment opportunities.
  • Role modeled positive behaviors for at-risk youth and helped each form life-long, positive daily habits.
  • Tailored communication styles to effectively engage with diverse groups of youth from various backgrounds.

Education

Associate in Arts (A.A.) -

Anne Arundel Community College
12-2025

High School - undefined

Baltimore City College
Baltimore, MD

Skills

  • Data Analysis
  • Problem Solving
  • Media Relations
  • Community Outreach
  • Community Engagement
  • Conflict Resolution
  • Client advocacy
  • Multicultural sensitivity
  • Supportive counseling
  • Housing assessment
  • Community resource navigation
  • Trauma-informed care

Certification

Certified Case Manager

Timeline

Special Projects Coordinator

Mayor's Office of Homeless Services
09.2023 - 12.2024

Housing Identification Specialist

Mayor's Office of Homeless Services
09.2023 - 12.2024

Housing Resource Coordinator

United Way of Central Maryland
01.2021 - 12.2023

Housing Case Manager/Health Education Coordinator

LIGHT, Health and Wellness
01.2016 - Current

Founding Executive Director

ELLE Mentoring Group
01.2016 - Current

Project Coordinator

Morgan State University
01.2013 - 12.2022

Social Work Associate

The Martin Pollax Project
01.2008 - 12.2016

High School - undefined

Baltimore City College

Associate in Arts (A.A.) -

Anne Arundel Community College
Natalie Daniels