Natalie R. Dawes
Dunkirk
Summary
Dynamic and results-driven professional with extensive experience at maintaining patient patient care, excelling in inventory management and scheduling coordination. Proven ability to lead teams, enhance operational efficiency, and deliver exceptional patient care. Skilled in multiple EMR systems and adept at resolving issues with a focus on achieving high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Lead Professional House Cleaner
Ferguson Cleaning
Dunkirk
08.2025 - Current
- Supervised cleaning teams to ensure high-quality service delivery.
- Trained new staff on cleaning techniques and safety protocols.
- Coordinated schedules for residential and commercial cleaning assignments.
- Inspected completed work for cleanliness and adherence to client specifications.
- Managed inventory of cleaning supplies and equipment for optimal performance.
- Managing customer complaints and resolving them in a timely manner.
Medical Assistant
Sandel Duggal Center for Plastic Surgery
Annapolis
02.2025 - Current
- Prepared examination rooms and ensured all necessary equipment was available.
- Assisted with patient intake and recorded medical histories accurately.
- Scheduled patient appointments and managed daily clinic operations efficiently.
- Maintained patient confidentiality while handling sensitive information securely.
- Educated patients on pre- and post-operative care instructions clearly.
- Documented detailed notes during patient visits and consultations
- Cleaned and maintained medical equipment following procedures and standards.
- Coordinated with other medical professionals such as anesthesiologists and nurses to provide comprehensive care for plastic surgery patients.
- Provided emotional support and guidance throughout the entire process of undergoing a plastic surgery procedure.
- Performed pre-op assessments on all patients prior to surgery.
- Performed a variety of tasks related to preparation for surgery, including setting up operating rooms with necessary instruments and equipment.
Lead Medical Assistant
Wellave Dermatologly
Annapolis
11.2019 - 08.2024
- Lead a clinical team. Directing the day to day operations of a fast paced environment and remediate any issues which come up during said day. Assisting team members with overall efficiency, implementation, and organization.
- Coordinate with staff, vendors, patients/customers, and insurance companies to provide the best overall experience for our customer base.
- Assist with minor skin cancer removal, lipoma, and cyst with sterile field.
- Assist with shave biopsies, punch biopsies, and any cosmetic procedure.
- Work directly with patients/customers to explain pathology results to patients while scheduling accordingly for a procedure.
- Schedule, obtain, verify and validate patient demographics and insurance.
- Provide support to management to ensure smooth operations throughout the office and facility.
- Communicate with venders and other internal staff to ensure supplies and equipment are adequate for smooth daily operations.
- Travel to remote offices as needed.
- Conduct other duties as assigned, by upper management, for the betterment of the organization.
Certified Medical Assistant
AFC Urgent Care
Edgewater
07.2015 - 11.2019
- Obtain patients vitals.
- Perform venipuncture.
- Run controls on all lab equipment.
- Assist Doctor with procedures. For example: Pelvic exams, placing suture's, splinting patient with a fracture…etc
- Able to give vaccinations and medications.
- Perform DOT drug screens, Non Dot drug screens, and BAT for contracted companies.
- Corresponding with patients and customers in regards to their lab testing results.
Certified Medical Assistant
MD Dermatology Of Maryland
Edgewater
01.2014 - 07.2015
- Assist in minor office surgeries and also removal of skin cancer.
- Prepare patients in sterile field for Melanoma, Squamous Cell, and Basal Cell removals.
- Facilitate location placement for patient's in preparation for doctor to see them.
- Obtain patients past medical history.
- Assist Doctor or PA in documentation of office visit on EMA.
- Correspond with a number of insurance companies to obtain prior authorizations for medications.
Office Assistant
Absolute Tax Time
Dunkirk
01.2012 - 01.2015
- Enter all client data to include new on existing clients for review by accountant.
- Light book keeping to include, recording sales and cash receipts for clients.
- Creating client files, filing paper records.
- Storing electronic documents.
Accounting Department Assistant
CTS Services
Beltsville
01.2013 - 12.2013
- File Clerk.
- Organized Letters.
- Data Entry.
Education
Certified Medical Assistant -
Anne Arundel Community College
Arnold, MD07.2022
Skills
- Inventory management
- Scheduling coordination
- Time management
- QuickBooks Daily
- Microsoft Word
- Excel
- PowerPoint
- Teams
- Multiple EMR systems
References
Available upon request.
Timeline
Lead Professional House Cleaner
Ferguson Cleaning
08.2025 - Current
Medical Assistant
Sandel Duggal Center for Plastic Surgery
02.2025 - Current
Lead Medical Assistant
Wellave Dermatologly
11.2019 - 08.2024
Certified Medical Assistant
AFC Urgent Care
07.2015 - 11.2019
Certified Medical Assistant
MD Dermatology Of Maryland
01.2014 - 07.2015
Accounting Department Assistant
CTS Services
01.2013 - 12.2013
Office Assistant
Absolute Tax Time
01.2012 - 01.2015
Certified Medical Assistant -
Anne Arundel Community College