Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natalie Smyre

Ft. Washington

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

JOANN Fabrics and Crafts
Brandywine
09.2024 - 03.2025
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Attended weekly team meetings to review performance goals and objectives.

Sales Associate

Ben & Jerry's Ice Cream
Arlington
06.2019 - 06.2023
  • Developed trusting relationships with customers by making personal connections.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Organized store by returning merchandise to proper areas and restocked displays.

Fulfillment Associate

Nordstrom
Arlington
03.2022 - 05.2023
  • Performed daily cycle counts as part of inventory control process.
  • Inspected incoming materials for quality assurance purposes.
  • Communicated effectively with other departments regarding order status updates.
  • Packed items according to customer's specifications and requirements.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Accepted, processed and quickly filled orders.
  • Filled orders according to defined standards using standard picking system.

Shampoo Assistant

Bang Salon
Washington
09.2017 - 05.2019
  • Maintained cleanliness of workstation throughout shift.
  • Kept track of supplies ordered and received for the salon.
  • Maintained cleanliness of salon by sweeping, mopping, and washing towels.
  • Organized supplies and stocked shelves with product inventory.
  • Assisted stylists in shampooing, conditioning, and styling hair for clients.
  • Processed payments using debit and credit card terminals as well as cash register system.
  • Responded promptly to customer inquiries regarding products or services.

Education

High School Diploma -

Archbishop Carroll High School
DC
05-2011

Skills

  • Customer service
  • Verbal/written communication
  • Cash handling
  • Inventory control
  • Task prioritization
  • Product sales
  • Upselling
  • POS system operation
  • Teamwork and collaboration
  • Merchandising
  • Order processing
  • Store opening and closing
  • Fitting room maintenance
  • Shipment processing
  • Guest relations

Certification

  • Graduate of Paul Mitchell Cosmetology School
  • Passed the State Board in 2017

Timeline

Sales Associate

JOANN Fabrics and Crafts
09.2024 - 03.2025

Fulfillment Associate

Nordstrom
03.2022 - 05.2023

Sales Associate

Ben & Jerry's Ice Cream
06.2019 - 06.2023

Shampoo Assistant

Bang Salon
09.2017 - 05.2019

High School Diploma -

Archbishop Carroll High School

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Natalie Smyre