Summary
Overview
Work History
Education
Skills
Timeline
Software's
Generic

Natara Ortiz

Hanover

Summary

Billing and collections specialist with strong background in financial operations and customer account management. Adept at navigating complex billing systems, resolving disputes, and ensuring timely payments. Known for collaborative approach, adaptability, and consistent focus on achieving results. Skilled in financial analysis, communication, and problem-solving, fostering reliable team dynamics.

Overview

6
6
years of professional experience

Work History

Billing and Collections Specialist

Giesecke+Devrient
11.2024 - 08.2025
  • Performs general duties on customers' accounts to ensure efficient, prompt and correct billing and payment of accounts.
  • Process client affiliate invoices within the inter-company deadlines and reconciles affiliate accounts to the general ledger.
  • Assign general ledger account number for manual invoice for proper distribution to accounts receivable sub-ledger.
  • Process inter-company payment information using Excel spreadsheet.
  • Process invoice for large customer account using an EDI function.
  • Collect and consolidate billing information, confirm approval, and compose data for Excel spreadsheet for large customer account.
  • Monitor all customer accounts for non-payment, short payment, and/or delayed payment. Review customer account and invoicing procedure for accuracy.
  • Coordinate customer billing and collection activities. Prepare and send invoices as well as statements to facilitate collection efforts. Monitor payment and generate routine report.
  • Correspond by phone and email to existing customers on past due invoices. Answer customer questions and address inquiries. Update customer account information as needed.
  • Investigate and reconcile customer discrepancies and account transactions, including corresponding with the customer regarding reconciliation of the transactions. Escalate customer payment concerns.
  • Verify validity of account discrepancies by collaborating with internal stakeholders.
  • Keep detailed records on delinquent customer accounts and participate in the monthly accounts receivable meeting.
  • Research sales and use tax issues.
  • Process credit card payments.
  • Supply support during the interim, annual, and other financial audits.
  • Participate in accounts receivable projects as applicable.

Accounts Receviable/Accounts Payable Specialist

Phelps Industrial Products
04.2024 - 10.2024
  • Documenting finanical transaction details and monitoring the transactions.
  • Preparing and filing financial documents.
  • Post customer payments by recording cash, check, and credit card transactions.
  • Processing invoices into system/paying outstanding invoices to vendors.
  • Reconciling company accounts.
  • Assisting with tax payments and returns.
  • Sending out monthly statements to customers.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

Accounts Receivable Collections Specialist

Sciens LS Systems Division
07.2023 - 12.2023
  • Facilitated past due invoice payments by sending bill reminders and contacting clients.
  • Monitored customer account details for non-payments, delayed payments and customer disputes.
  • Verified discrepancies to resolve vendor billing issues.
  • Reconciled accounts receivable ledger to account for and properly post payments.
  • B2B Collections, cleaning up accounts over 60-90 days out.
  • Phone calls and emails to help customers figure out reasoning for past due, help facilitate what they need to get invoices paid (ex. missing W9, COI, liens and etc.)
  • Posting cash receipts.
  • Put clients on credit holds if necessary.
  • Sending clients to legal and providing documents necessary for further escalation.
  • Running weekly construction/service collection meetings with sales reps and managers.
  • Uploading invoices/construction projects into vendor software's.

Accounts Receivable Collections Specialist

Coastal Sunbelt Produce Company
01.2023 - 07.2023
  • Monitor accounts to identify outstanding debts.
  • Contact customers by email or phone to collect overdue payments.
  • Submit customer credits, process and review account adjustments, resolve discrepancies and short payments.
  • Update account status records and collection efforts.
  • Process customer requests for invoice, statements, or credits.

Accounting Assistant/Accounts Receivable Associate

Bray and Scarff
09.2019 - 01.2023
  • Complete cash drawer/bank reconciliations.
  • Manage/reconcile credit card payments, online order payments, and refunds/credits.
  • Analyzing and reviewing financial documents into the general ledger.
  • Partner with sales team to ensure accurate POS invoicing, adjustments, and posting of payments.
  • Reconcile vendor/AR accounts on a daily basis.
  • Process electronic payments for vendor accounts on a weekly basis.
  • Assist with research and resolution of account discrepancies.
  • Check figures, postings, and documents for correct entry and accuracy.
  • Assist with journal entries.
  • Match receivers to invoices and verify accuracy of invoice and move to corresponding AR account after AP entry.
  • Prepare and send credit memos.
  • Provide administrative support to accounting team by filing, copying, or printing needs.
  • Review and enter invoices for appropriate approvals and coding.

Education

Associates - Business Administation/Accounting

Anne Arundel Community College
Arnold, MD
05-2021

High School Diploma -

North County High School
Glen Burnie, MD
06-2019

Skills

  • Organization skills
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Adaptability and flexibility
  • Data entry skills
  • Time management
  • V-lookup
  • Pivot tables

Timeline

Billing and Collections Specialist

Giesecke+Devrient
11.2024 - 08.2025

Accounts Receviable/Accounts Payable Specialist

Phelps Industrial Products
04.2024 - 10.2024

Accounts Receivable Collections Specialist

Sciens LS Systems Division
07.2023 - 12.2023

Accounts Receivable Collections Specialist

Coastal Sunbelt Produce Company
01.2023 - 07.2023

Accounting Assistant/Accounts Receivable Associate

Bray and Scarff
09.2019 - 01.2023

Associates - Business Administation/Accounting

Anne Arundel Community College

High School Diploma -

North County High School

Software's

  • Microsoft Office (Word, Excel, Access, OneNote, Teams, Outlook)
  • Tyler Net
  • SagePro
  • Quickbooks
  • Salesforce
  • Nexus
  • Ops
  • Ariba
  • Procore
  • Vendor Cafe


Similar Profiles

CREATE PROFILE
Natara Ortiz