Natasha Campbell
Laurel
Summary
Healthcare and administrative professional with experience in project coordination, Medicare advocacy, and therapy education. Proven ability to manage complex schedules, coordinate high-volume communications, maintain accurate documentation, and deliver exceptional customer service. Skilled in patient intake, appointment scheduling, insurance navigation, billing support, and cross-functional coordination. Recognized for building positive relationships, streamlining processes, and supporting efficient clinic operations while enhancing the patient experience.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Project Coordinator
Business Made Fair
04.2025 - Current
- Managed complex scheduling, calendar optimization, and resource allocation.
- Assisted in developing project plans and tracking progress against goals.
- De-escalated conflicts, solved service delivery issues, and maintained high satisfaction rates.
- Provided high-touch customer service and managed communications for internal and external stakeholders.
- Managed financial administrative workflows, including data entry, basic ledger tracking, and point-of-service financial transactions.
Medicare Advocate
AgentC Solutions
10.2023 - 02.2025
- Actively verified patient details and demographics, updating internal database management systems with 100% accuracy.
- Demonstrated empathy and active listening while de-escalating customer concerns and resolving complaints.
- Maintained strict HIPAA compliance and ensured all client interactions met strict confidentiality standards.
- Completed intensive product training and maintained up-to-date knowledge of Medicare guidelines and regulations.
Patient Service Representative
American Foot And Leg Specialists
12.2021 - 10.2023
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems.
- Assisted patients with insurance verification and billing inquiries.
Guest Service Associate
Hand and Stone Massage and Facial
03.2020 - 10.2021
- Welcomed guests and provided exceptional customer service at a spa environment.
- Assisted clients with scheduling appointments and managing reservations efficiently.
- Educated clients on services and products offered, enhancing their experience.
- Maintained cleanliness and organization of treatment rooms and common areas.
- Resolved guest inquiries and concerns promptly to ensure satisfaction.
- Invoicing and collections
Education
CMT - Massage Therapy
Georgia Career Academy
09.2016 - 02.2017
Associate of Science - Physical Therapy
Gordon State College
Barnesville, GA 08.2014 - 06.2016
Skills
- Project management
- Scheduling optimization
- Resource allocation
- Financial administration
- Poise under pressure
Timeline
Project Coordinator
Business Made Fair
04.2025 - Current
Medicare Advocate
AgentC Solutions
10.2023 - 02.2025
Patient Service Representative
American Foot And Leg Specialists
12.2021 - 10.2023
Guest Service Associate
Hand and Stone Massage and Facial
03.2020 - 10.2021
CMT - Massage Therapy
Georgia Career Academy
09.2016 - 02.2017
Associate of Science - Physical Therapy
Gordon State College
08.2014 - 06.2016