Natasha Copeland
Parkville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
8
8
years of professional experience
Work History
Cahsier
Wendy's
02.2017 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Dietary Aide
Brinton Woods of Pikesville
10.2017 - 04.2018
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Sales Associate
7 Eleven
03.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Dietary Aide
Augsburg Lutheran Home
12.2018 - 07.2020
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Customer Service Representative
Home Depot
04.2021 - 08.2021
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Overnight Stocker
Walmart
11.2020 - 01.2021
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Overnight Stocker
Walmart
11.2021 - 09.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Cashier
The Cow
08.2022 - 11.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Hostess
Levindale
10.2022 - 11.2022
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Receptionist
Aventura at the Heights
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Overnight Program Assistant
Hannah Moore Family Shelter
05.2023 - 10.2024
- Completed daily logs for management review.
- Prepared daily meals, following strict sanitation and food handling guidelines.
- Organized shelves and product cases to locate expired, outdated, and spoiled items.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Receptionist
Desai Medical Center
10.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Woodlawn High School
Gwynn Oak, MDSkills
- Customer service
- Phone etiquette
- Scheduling appointments
- Effective multitasking
- Time management
- Data inputting
- Verbal/written communication
- Money handling
- Food safety
- Stock replenishment
Timeline
Receptionist
Desai Medical Center
10.2024 - Current
Overnight Program Assistant
Hannah Moore Family Shelter
05.2023 - 10.2024
Receptionist
Aventura at the Heights
12.2022 - Current
Hostess
Levindale
10.2022 - 11.2022
Cashier
The Cow
08.2022 - 11.2022
Overnight Stocker
Walmart
11.2021 - 09.2022
Customer Service Representative
Home Depot
04.2021 - 08.2021
Overnight Stocker
Walmart
11.2020 - 01.2021
Dietary Aide
Augsburg Lutheran Home
12.2018 - 07.2020
Sales Associate
7 Eleven
03.2018 - 02.2019
Dietary Aide
Brinton Woods of Pikesville
10.2017 - 04.2018
Cahsier
Wendy's
02.2017 - 04.2017
High School Diploma -
Woodlawn High School
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