Natasha Henderson
Waldorf
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Natural leadership talent with a motivational approach.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Intake Coordinator
WorkSource Montgomery
Germantown
09.2023 - 08.2024
- Facilitated intake sessions to inform potential participants about available services and programs.
- Coordinated case assignments to career coaches post-eligibility determination to ensure timely support for clients.
- Conduct weekly American Job Center orientations and provide an overview of WSM services and programs.
- Performed reporting functions to include enrollment and case management into the computer tracking system, Maryland Workforce Exchange, in compliance with documentation requirements.
- Collaborated with partners to organize recruitment and enrollment activities, enhancing community engagement and outreach efforts.
- Engaged potential unemployed workers in Maryland via email and phone outreach to provide information on available services.
- Prepared written communications, including progress reports.
- Represented WSM at community functions and initiatives which foster partnership development and support the mission and values of the organization.
Front Desk Concierge
HireONE Staffing
Washington
04.2021 - 06.2023
- Greeting guests/residents, screening/ answering calls, elevator monitoring, building engineers/ cleaning crew liaison, Documented shift activities for reference, Maintained log of surveillance observations, lobby building monitoring, administrative duties as assigned
- Greeted and assisted guests upon arrival and departure.
- Managed front desk operations and maintained organization of lobby area.
- Coordinated reservations and handled guest inquiries efficiently.
Customer Sales Agent
Advantage Rent A Car
Arlington
09.2017 - 03.2018
- Welcomed customers and visitors, creating a positive first impression.
- Processed rental agreements using TSD software, qualifying customers for product presentation in accordance with company policies and regulations.
- Closed rental agreements efficiently to meet customer needs.
- Answered customer inquiries, providing accurate information to enhance customer satisfaction.
- Screened incoming phone calls to direct inquiries appropriately.
- Facilitated exit gate operation and vehicle check out.
Administrative Assistant
Arise Consulting
Burtonsville
10.2016 - 06.2017
- Processed new membership packets to ensure timely onboarding of new members. Prepared documents such as correspondence, drafts, and memos on a daily basis. Responded to email and phone inquiries from members/customers to provide accurate information and support. Managed database, maintained electronic and paper files, and performed clerical duties as assigned.
- Coordinated office activities and events to enhance team collaboration.
- Managed scheduling and calendar for executives to optimize time management.
- Prepared reports and presentations using Microsoft Office Suite for client meetings.
Administrative Assistant
Aerotek
Washington
03.2014 - 11.2014
- Executed diverse administrative duties including typing, scheduling appointments, record keeping, data collection, and database administration to support operational efficiency. I also provided clerical assistance and other administrative support to assigned personnel, processed confidential information. Contributed to department goals and objectives while ensuring compliance with policies and procedures. I processed and organized charts. Screened telephone callers and visitors, effectively responding to a variety of customer inquiries to enhance office communication.
- Coordinated schedules and appointments for senior consultants and team members.
- Managed client communications through email, phone, and in-person interactions.
- Organized and maintained project documentation for easy access and retrieval.
Outpatient Registration/Insurance Verification
Virginia Hospital Center
Arlington
09.2011 - 02.2014
- Scheduled and registered patients for the Outpatient Diabetes Education Department/?Outpatient Nutrition Services. Remove accurately collected information from a variety of sources; analyzed and recorded required demographic, insurance/financial, and clinical data sets; obtained other information necessary to schedule, pre-register and register Diabetes Education as well as Outpatient Nutrition patients. I generated invoices that complied with regulatory and payer guidelines. Entered charges and appraised the departments Revenue Reports daily with extreme accuracy. I completed all activities such as medical necessity and managed care requirement screening and third-party eligibility and benefit verification. Answered telephones, greeted patients, prepared charts, faxed and interacted with physician practices. Managed supply orders for office operations. 10/2016 – 06/2017 Arise Consulting, Burtonsville, MD
- Administrative Assistant 03/2014-11/2014 Aerotek/MedStar Washington Hospital Center Occupational Health Department, Washington, DC
- I performed diversified administrative duties such as typing, scheduling appointments, record keeping, data collection and database administration. I also provided clerical assistance and other administrative support to assigned personnel, process confidential information. I contributed to the achievements of established department goals and objectives and adhered to department policies and procedures. I processed and organized charts. I received and screened telephone callers and visitors to the office. Respond to a variety of customer inquiries and refer technical inquiries to appropriate staff.
- Outpatient Registration/Insurance Verification Clerk 09/2011-02/2014 Virginia Hospital Center, Arlington, VA
- Scheduled and registered patients for the Outpatient Diabetes Education Department/Outpatient Nutrition Services. Remove accurately collected information from a variety of sources; analyzed and recorded required demographic, insurance/financial, and clinical data sets; obtained other information necessary to schedule, pre-register and register Diabetes Education as well as Outpatient Nutrition patients. Remove ensured that bills were produced according to regulatory and payer requirements. Entered charges and appraised the departments Revenue Reports daily with extreme accuracy. completed all activities such as medical necessity and managed care requirement screening and third-party eligibility and benefit verification. Answered telephones, greeted patients, prepared charts, sent and received faxes and also interacted with physician practices. Remove assisted in the ordering of supplies and managed the inventory of medical and office supplies for the department. Provided effective customer service support.
- Administrative Assistant/Rotating Office Fill-In 05/2011-12/2011 CQI Health/Virginia Hospital Center, Arlington, VA
- I created a database using Microsoft Excel which exhibits the omitted purchase orders that have been placed for the entire year. I provided official identification for visiting vendors according to the Virginia Hospital Center access regulations. I also conducted research contingent upon the requirement of the department. Support purchasing coordinator with the customer/employee inquiries, phone calls, and instructions as needed; greeted patients for post- operative surgery, scheduling, prepared charts using Sorian EDM software, and processed physician transcriptions for signature and distribution using Microsoft Outlook. Answered and screened calls. As well as other assigned duties such as mail distribution, filing, faxing, scanning and copying documents.
- Medical Assistant Externship 02/2011-03/2011 Dr. Kathleen Bis, OB/GYN, Washington, DC
- I processed patient registration, patient check in/out, scheduled patients, updated patient information into the office database, and received payments in an efficient and courteous manner. I prepared and organized charts. Monitored vital signs, patient preparation for examination, charting, injection administration, obtained specimen, processed lab requests, and autoclaved instruments for sterilization. I answered phones, scanned payments into the PhyMed patient database.
- Customer Service Representative 09/2003- 04/2005 ARMA, Inc. /U.S. Department of Commerce, Washington, DC
- Produced and distributed official government identification cards using the Identex Card Access badge software. I obtained fingerprints using the Civilian Fingerprinting System through the FBI. I also processed special agreement checks and security questionnaires and distributed office keys. I dispatched security clearance cables for foreign travel using Perfect Script 10 Software, provided verification of official security clearances using MAPS software, issued Escape Hoods, responded to customer emails using Lotus Notes, administered government form requests, and answered multiple phone lines.
- Administrative/Accounting Assistant12/2002 –09/2003 ARMA, Inc. Silver Spring, MD
- I processed payroll for the entire company using ADP software. Reconciled the monthly company credit card statements and performed other duties including coping, faxing, distribution of all mail/action items, memo processing, and organizing company events.
Education
Certificate - Medical Assistant Program
Sandford-Brown Institute
MDAssociates - Business Management
Southeastern University
Washington, DC 09.1997 - 01.2000
Skills
- Proficient in Microsoft word, Power Point, Excel, EKG Coding, Medical Billing and Coding, patient/appointment scheduling,Typing 40 wpm, Office administration, Program development, Procurement processing, Financial reporting, Insurance verification, Payroll management, Employee recruitment/training, Case management, Event planning, cross-cultural sensitivity, Exceptional customer service experience
- Eligibility determination
- Case management
- Compliance reporting
- Patient assessment
Timeline
Intake Coordinator
WorkSource Montgomery
09.2023 - 08.2024
Front Desk Concierge
HireONE Staffing
04.2021 - 06.2023
Customer Sales Agent
Advantage Rent A Car
09.2017 - 03.2018
Administrative Assistant
Arise Consulting
10.2016 - 06.2017
Administrative Assistant
Aerotek
03.2014 - 11.2014
Outpatient Registration/Insurance Verification
Virginia Hospital Center
09.2011 - 02.2014
Associates - Business Management
Southeastern University
09.1997 - 01.2000
Certificate - Medical Assistant Program
Sandford-Brown Institute