Natasha Pilcher
Lexington Park
Summary
Friendly Sales Associate dedicated to creating welcoming experiences for customers through attentive listening and personalized merchandise promotion. Developed strong interpersonal relationships while ensuring effective payment processing and maintaining organized store areas. Committed to optimal animal care, fostering trust with both owners and pets through knowledge in grooming and basic animal care.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Professional dog bather
Petsmart
Fort Smith
08.2023 - Current
- Provided professional bathing services to dogs of various breeds and sizes
- Ensured the safety and comfort of dogs during the bathing process
- Followed specific grooming instructions provided by pet owners to meet their preferences
- Handled difficult or anxious dogs with patience and care, ensuring a positive experience for both the dog and owner
- Assisted in nail trimming, ear cleaning, teeth brushing, and other basic grooming tasks as required
- Maintained accurate records of each dog's grooming history including allergies, sensitivities, and special requests
- Collaborated with groomers to ensure smooth workflow between bathing and styling processes
- Kept work area clean and organized at all times to maintain a safe environment for both staff members and animals
- Communicated effectively with pet owners regarding any concerns or observations during the bathing process
Electronics/Fitting Room Associate
Walmart store 125
Fort Smith
08.2022 - 08.2023
- Greeted customers and assisted in locating merchandise to enhance shopping experience.
- Coordinated fitting room operations to assist customers in trying on clothing.
- Inventoried and displayed merchandise by arranging in appealing ways to boost sales.
- Processed credit, debit card, and cash payments, ensuring accurate and timely completion of transactions.
- Ensured correct arrangement of photos to facilitate customer order fulfillment.
- Assisted in the production of photographs and canvases for customer orders.
Sales Associate/Backroom Associate
L.L. Bean, Inc.
Ellsworth
07.2020 - 05.2022
- Processed customer transactions efficiently at the register.
- Provided assistance to customers with inquiries and concerns.
- Processing freight.
- Received and organized freight to maintain inventory flow and support store operations.
- Ensuring the work area is clean and neat.
Receptionist
Ketchikan Indian Community
Ketchikan
03.2019 - 04.2020
- Greeted visitors, assessed needs and directed to the appropriate paperwork or office.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Sorted and distributed business correspondence to correct departments, enhancing communication flow and enabling quicker responses to key requests.
- Coordinated with vendors to place and receive orders, request maintenance services, and relay instructions from office management.
Liquor Store Clerk
Alaskan & Proud
Ketchikan
10.2017 - 04.2019
- Reviewed driver's licenses and other forms of I.D. to ensure proof of age, refusing.
- Maintained friendly and professional customer interactions.
- Worked as a team member to provide the highest level of service to customers.
- Stocked and replenished shelves as needed.
- Verified that all merchandising standards were maintained on a daily basis.
- Opened and closed store, which included counting cash drawers and putting them into deposit bags.
Cashier/Sales Associate/Stocker
Walmart
Ketchikan
10.2014 - 10.2017
- Assisted customers in locating products, answering inquiries, and providing tailored recommendations.
- Verified customer IDs for alcohol and tobacco purchases at point of sale.
- Probably verified customer identification for alcohol or tobacco purchases.
- Executed daily recovery tasks to maintain clean, organized areas, enhancing the customer shopping experience.
- Observed company return policy when processing refunds including expecting merchandise for wear or damage.
- Trained new team members and cash register operations, stock procedures and customer service.
- Acquired knowledge of multiple departmental functions to enhance team support.
Retail Sales Associate/Cashier
Fish pirate gift shop
Ketchikan
05.2013 - 06.2015
- Bagged wrapped and packaged purchases according to customer needs.
- Processed payments and maintained accurate drawers to meet financial targets.
- Engaged positively with each customer providing professional, polite support for sales and service needs.
Courtesy Clerk
Alaskan & Proud
Ketchikan
11.2013 - 04.2014
- Maintain customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints.
- Place customer items into bags in an efficient manner using proper techniques.
- Assisted customers with taking merchandise out of the store and loaded items into their vehicles.
Dock Hand
Lighthouse excursions
Ketchikan
05.2013 - 09.2013
- Meet and greet and guide passengers to departure point.
- Assist with boarding passengers and depart the boat.
- Serve snacks and drinks while boat was underway.
- Ensure passenger safety.
- Clean and sanitized galley and boat.
Dishwasher server barista
The Point
Ketchikan
09.2011 - 08.2013
- Worked front counter, taking orders and payments for orders.
- Assisted with making coffee, tea and specialty espresso drinks according to customers preference.
- Cleaned and washed dishes.
- Sanitized and wiped down food prep areas.
- Served food when they were ready to go out.
Barista/Cashier/Customer Service
The Tribal house
Ketchikan
05.2012 - 11.2012
- Delivered friendly service to ensure customer satisfaction.
- Processed customer transactions quickly to minimize wait times.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preference.
- Maintained neat, clean, and well-stocked work area to support efficient service.
Education
Basic - High School Education
Jmhs
Remote 03.2019 - 03.2023
Skills
- Pet bathing techniques
- Pet grooming techniques
- Pet handling safety
- Safe grooming tools
- Cash Handling
- Time management
- Workflow collaboration
- Customer service
- Retail Sales
Timeline
Professional dog bather
Petsmart
08.2023 - Current
Electronics/Fitting Room Associate
Walmart store 125
08.2022 - 08.2023
Sales Associate/Backroom Associate
L.L. Bean, Inc.
07.2020 - 05.2022
Basic - High School Education
Jmhs
03.2019 - 03.2023
Receptionist
Ketchikan Indian Community
03.2019 - 04.2020
Liquor Store Clerk
Alaskan & Proud
10.2017 - 04.2019
Cashier/Sales Associate/Stocker
Walmart
10.2014 - 10.2017
Courtesy Clerk
Alaskan & Proud
11.2013 - 04.2014
Retail Sales Associate/Cashier
Fish pirate gift shop
05.2013 - 06.2015
Dock Hand
Lighthouse excursions
05.2013 - 09.2013
Barista/Cashier/Customer Service
The Tribal house
05.2012 - 11.2012
Dishwasher server barista
The Point
09.2011 - 08.2013